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Franklin's Service

Franklin's Service

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3.9 Google Review
1903 Heindon Rd, Arcata, California, 95521, United States
(707) 822-1975 www.franklinsservice.com
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Google Reviews

Refresh Reviews 3.9


May 30, 2018
Went for AC recharge. Said it would take two hours. It is over three and a half hours and I'm still sitting in the office waiting. I will update if I ever get my car back. Guy may have went to lunch in the middle of it. Very unprofessional.

May 16, 2018
May 2018 - got a smog check. Had an appt. They were running on time. They were pleasant, professional, fast, with me, and other customers. If I ever come in for service, I will update my review.

Feb 26, 2018
Excellent customer service. Polite, professional, and expedited service. Been going here the past two years for oil change they never try to sell you a bunch of extra stuff the service is timely and relatively inexpensive. Highly recommend this place.

Jan 17, 2018
The technicians here are incredibly nice but I have been here several times and have had problems with the quality of their work each time. For a simple tire rotation they cross-threaded my tire bolts from using an impact drill, causing one to break when I had to change my tire for a flat. The second time I went there for a smog check. If you fail, they WILL NOT retest it for free or offer any sort of discount which is not the norm. In the short time I was waiting, I also overheard them saying that they popped another customer's tire while working on their vehicle.... sloppy service. Despite their friendliness and helpful attitude, I would not recommend.

Mar 22, 2018
I went in for an oil change, and the tech accidentally broke my radiator. Franklin's not only replaced the radiator free of charge, they also compensated my oil change. On top of all that, Franklin's provided shuttle service to and from my house. Side note: You can also get a milkshake at Toni's while you wait.

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 5:30 pm
Tue:8 am - 5:30 pm
Wed:8 am - 5:30 pm
Thu:8 am - 5:30 pm
Fri:8 am - 5:30 pm

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