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4X4 and MORE, Maintenance/Overhaul/Repair/Enhancement

4X4 and MORE, Maintenance/Overhaul/Repair/Enhancement

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3.6 Google Review
5040 Scotts Valley Dr #suite a, Scotts Valley, California, 95066, United States
(831) 439-0902 4x4andmore.us
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Google Reviews

Refresh Reviews 3.6


May 26, 2018
Took my Jeep in for a track bar repair. Husband ended up bringing his Jeep in the same day because his rear end kept locking up. They diagnosed it as bad brakes in the rear and we replaced those. Recommended we replace the master cylinder knowing we had just spent almost 600 getting the brakes done. Now a week later there's magically a horrible vibration at 45 mph when BRAKING!!!!! so bad we have almost crashed due to it. Called them to ask what the f and got told to bring it back in..... I'm sorry but they won't be touching either of my car's again..... After consulting with another mechanic it has been determined the job was done wrong and the rear end tampered with..... the ONLY shop that had touched his jeep until the most recent was 4x4 and more..... Highly disappointed in the service we got not only do I feel they made more problems to get more business but they did so and it nearly costed my husband his life.... AVOID!!!!

Aug 22, 2017
A little hard to find and parking can be difficult, but the customer service and vehicle work were great even though it was very short notice

Jul 15, 2016
Amazing customer service! First mechanic who was able to diagnose and fix my jeep's "death wobble." Also went out of the way to make recommendations for parts/mechanics when I was out of the area. World class shop!

Oct 17, 2013
I am so thankful to have a Jeep repair shop that provides an affordable service and has knowledgeable/experienced staff. Since 2004 Eric has been such a customer service oriented mechanic that it feels like working with family- he genuinely cares about his business and customers. He follows through to the end- anything he can do to please, he will. If you come in, you will not be disappointed.

May 5, 2016
Horrible customer service!!! Tried bringing my vehicle in for a full suspension (ball joints, new air springs, shocks, wheels and tires and more.) Made an appointment over a week out. They called at 9am the morning before to confirm appointment, I confirmed. I drop off my vehicle at 8:30am the day of my appointment and leave it all day as agreed, so that they can put on one hour to do the suspension inspection and decide what parts to order. I get a call end of day that I assume to be my vehicle ready for pickup, but instead it's the manager calling me to tell me they couldn't get to it that day. I am frustrated but agree to bring it back the following day. As I write this review its now the following morning. I just got a call from the manager saying the owner asked her to call me and tell me not to bring in the vehicle. She said they are down a coupe techs and the job is too big and tried to refer me out. This is after making an appointment 10 days ago, several confirmations and a full wasted day of the vehicle sitting there being ignored. Horrible customer service. Unacceptable. If you want to go to a place where your time is wasted and you are treated like garbage and disrespected than this is your place! Avoid at all costs.

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm

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