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Cruz Tire & Truck Repair

Cruz Tire & Truck Repair

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2.3 Google Review
5870 Monterey Rd, Gilroy, California, 95020, United States
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Refresh Reviews 2.3


Jan 27, 2019
DO NOT WASTE YOUR TIME OR MONEY HERE PLEASE. THIS PLACE IS ZERO STARS. NO RESPECT FOR CUSTOMERS. HORRIBLE EXPERIENCE. UNRELIABLE. FRAUDS. Drove 2 hours to go to their auto parts shop in Oakland sold us a turbo for a truck in October and it went bad 3 months later and we took it back since it had a one year warranty and they refused to take it back and even went as far as saying that the turbo was not theirs. They refuse to take things back and we met another customer there who had his invoice and a part he was trying to return and they also did NOT let him exchange his part. HORRIBLE & RUDE customer service we called the owner who they said was named “Isaac” and he was so rude over the phone said it “wasn’t his responsibility”. We also reported them to the automotive bureau. Complete fraud. Spent over $3,000 for a part and they do not honor warranty and deny that they even sold you the part. And they keep NO record of you purchasing the part. So DO NOT give them any business go somewhere else. This place is an honest fraud.

Feb 14, 2019
We used their services in the past replacing a clutch on my 2011 Cascadia, I believe it was not the most economical choice but they got it done in a reasonable time. Second time around my driver went for a simple air brake fitting and when I got the invoice I tough it was way high the price for the parts; I check with Freightliner for pricing and found out that Cruz charged me almost 4 times the price for the same part; I contacted Cruz and I spoke with the owner Isac and brought it up to his attention and he said “we priced our parts differently, if we have to get the parts to the dealer we’ll charge $150.00 so if you don’t like it take your business somewhere else, I don’t need your business” I do believe that we all in business to make money but this’s a REPOFF; so be aware if you use their services and question them why parts are so incredible high MARKUP this’s what you could expect.

Apr 1, 2019
Friendly staff reasonable prices Idk Whts with the bad reviews

Jan 16, 2019
Worse mistake I ever made stoping for services Cruz Truck Repair. They say repairs will be complete Saturday evening. I finally got my truck back Tuesday 7:30Pm.need to cancel two loads for Monday and Tuesday. Orginal estate $1500.00......Final charges $3000.00.. I pay bill and now is time to do something about this. Going to contact BBB and filing small claims lawsuit on this rip off artists. Main reason for overcharging-- incompetent technician brakes bunch of parts and I was stuck with payment for Their negligence.

Feb 20, 2019
This place is no good, charging me $150 for one light bulb.

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Opening Hours

Mon:8 am - 8 pm
Tue:8 am - 8 pm
Wed:8 am - 8 pm
Thu:8 am - 8 pm
Fri:8 am - 8 pm
Sat:8 am - 8 pm

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