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Cummins Sales and Service

Cummins Sales and Service

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3.6 Google Review
4711 N Basin Ave, Portland, Oregon, 97217, United States
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Refresh Reviews 3.6


Apr 19, 2018
We are still currently in the process of fixing my truck but Jennifer has been amazing! She has gone above and beyond what anyone there has ever done for me. She runs the swing shift and knows what customer service is!! I have found my go to shop because of Jennifer's honesty and knowledge of these motors. I will keep coming back as long as she is there! If Jennifer leaves, I will follow her wherever she goes. She has used everything at her disposal, including engineers, to try and fix my truck. I'm certain we will figure out the issue and get my truck running perfectly!

Mar 26, 2018
My Cummins engine had an erratic miss in one of the cylinders when I started it up cold but it would pick that cylinder up after it started to warm up. And their wasn't a overheating issue and other then the initial startup smoke it cleared out.But after 15 days and still no diagnosis and a $3700.00 Labor bill along with an estimate of $17,000.00 to over haul the Coach I asked them to put it back together so I could drive it back home. Evidently that didn't sit too well with their mechanics as a result I wasn't even able to drive it 3 miles there was no antifreeze in the cooling system and my Reserve oil tank valve used for topping off oil when it would get low was wide open they told me it was ready to come and get it Ed the one mechanic said he couldn't believe I brought that to the shop on its own power. I at least expected it's run as good as it did when I drop it off not any worse or better just run and to top it all off the head shop foreman took off to Hawaii and then sent me the estimate for the bill of $17,000 if you're going to have an RV done take it to Eugene I highly recommend Northwest Cummins of Eugene not Portland

Jan 31, 2018
The customer service is terrible. A little over 30 days ago, we had them come out and service our home generator. The diagnostic was $400, then because the technician, who was very nice, didn't have the part it was another $350 +/- for a second trip to install the part. Last week the generator didn't kick on after a power outage. Now they want to charge another $400 for yet another diagnostic.

Nov 4, 2017
Fast service. Had a fuel pump replaced on my truck in no time.

May 25, 2018
Not good...

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Opening Hours

Mon:7 am - 10 pm
Tue:7 am - 10 pm Today
Wed:7 am - 10 pm
Thu:7 am - 10 pm
Fri:7 am - 10 pm