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Freightliner Northwest

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3.7 Google Review

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2343 Biddle Rd, Medford, Oregon, 97504, United States

(541) 779-4622 www.freightlinernorthwest.com/truck-dealerships/medford-or

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Refresh Reviews 3.7

Poorboy

Nov 1, 2017

I got towed in last Saturday, and was promised a quick diagnosis! I called back Monday to check on the diagnosis, and they told me they were pulling my rug in to look at a s soon as they had an open door! I call back that afternoon, Tuesday morning, and get told the same thing! I go in Tuesday afternoon and get told they are waiting for authorization from my company to do anything, even though my company gave the authorization Monday morning! It's now Wednesday morning, and they are still waiting on an open bay! Do they not know how to be honest or professional when they make a dozen promises they have no intention of keeping? I have heard from several people they do this exact thing to "upsale" parts that are not needed, just to get more money from people and companies! They need to get their S**T together and stop costing me my time and money!

Michael Wilkerson

Nov 17, 2017

The staff is great And extremely helpful The repairs that I have done and services Are pretty much on time for what they say They're always intrested and getting you back on the road as quickly as possible They normally ask me when I need my truck back Depending on the extent of the repair Or service Sometimes drivers just need to remember When you take your child to the doctor you don't ask the doc to Hurry the hell up If your nice to them they will be Nice to you .

victor Cao

Nov 16, 2017

Never kept the time of completion. We got a tractor drive into the shop on 11/11 noon and was told they can work on that. But they closed at 4:30. The best thing they did was to tear it apart, and close the shop saying it would be first thing on the following Monday the 13th. So ur folks stayed two nights there and On Monday the 13th, they tractor has not been worked on till the evening. Then promised Tuesday morning the first thing, again. Till Tuesday evening, they said need to order parts that will arrive Wednesday in the afternoon. And can be put in by 11:30 estimated completion time. By 10:00, I called to follow up, they said another part is broken, so have to order and parts will arrive the following day (Thursday) afternoon and tractor can be realeased Thursday pm. Now let’s see what else is going to come up then.

Jason Searles

Sep 2, 2017

I've been here for both parts and service and have not been disappointed. The staff really seems to know what they're doing, prices are reasonable, and their hours are great.

Pamela Hubbell

Jan 14, 2018

Sydney goes above and beyond. Excellent service.

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Opening Hours

Mon:7 am - 11:30 pm

Tue:7 am - 11:30 pm Open Today

Wed:7 am - 11:30 pm

Thu:7 am - 11:30 pm

Fri:7 am - 11:30 pm

Sat:8 am - 4:30 pm