Oasis Auto Repair - Bosch Car Service

This place is fantastic, not only do they do excellent work, but Juan went above and beyond to make it easy to retrieve my car outside their operating hours. Very honest and took very good care of me. Thank you guys, it is really appreciated.

Our ordeal with Chuck and his crew started in June of this year. Our VW Tiguan had had a cracked water pump a few weeks early, and Chuck and his team had fixed it with no issues. We were actually pretty impressed, and his team was very friendly. Few days later, wife's down in Chico and the whole kit and kaboodle goes down in biblical fashion-- but not too worry, we have our friends at Oasis, so surely all will be dandy! June 26th, 2017: We dropped the car off via AAA's tow truck. One week since drop off: We call. They say they'll get to it soon. Two weeks since drop off: We call. They say they need to scope it with some special tool before they know what is wrong with it. They say that will be the next day. Next day, no call. Two and a half weeks since drop off: They say the tensioner went out. They quote us $650, with hopes that "it could easily be less than that" and they just need to borrow a tool. (Wife would like to note that they actually told her $700 and that it could be MORE than that, because they still weren't really sure what was wrong with it). We never received or were offered a written quote. Two days later, they tell us that actually, they couldn't borrow the tool, so now they have to buy the tool, which will, of course, take a few days. July 15th, 2017: Redding Police Department calls (note, not Oasis). Someone has taken a rock and smashed a window on the car. We call Oasis, they say "oh, so sorry, we'll fix it... and we should have the car back to you in a day or two!" We are told that this year the Tiguan engine was "weird" so it's a particularly difficult job. Four weeks two days since drop off aka JULY 28th, 2017: Late in the day, we get a call. Car not ready... totally fixed, but... oh yea the window is still broken. It's Friday, so they promise us, absolutely Monday... fo sho. Guys, guess what happens on Monday? Car. Still. Not. Ready. So, today, Tuesday, first day of August, we get the car back, $1200+ later. I'm honestly too exhausted after a month of BS from these fools to argue. I just want the car back. So my wife pays the bill, with a cute off hand comment out the door about "you won't hear from us again... unless the check engine light comes on again in the next 24 hours!" Guys. Guys. Guys. Five hours later: Check engine light is back on. I've never been so frustrated. We're filing a Bureau of Automotive Repair complaint. Chuck called my wife at 7:00pm, but she just handed me the phone, because after over a month of this, she just can't anymore. At this point, I can tell Chuck's voice from Juan's voice. I know Chuck will ramble on with excuses, where Juan will be polite and patient. I feel like I've been let down by old friends. Let's be real: Without Google, most of us don't know a catalytic converter from a caliper. Businesses like Oasis rely on trust to keep business coming in. What I learned is that I cannot trust Chuck. I cannot trust Oasis. We will be taking our business elsewhere, post haste. We've heard good things about Richard's Automotive and O2 Motorsports. Stay tuned! (Abbreviated for Google-- yelp for full review. There are more horrors.)

Took our BMW Z3 in because it wouldn't start. Apparently it was not an easy fix. Got it running again tho. Nice people

Very knowledgable. Very honest and always work to get your vehicle right in. Best VW mechanic I know of. They also bill by the minute, in other words if they only spend 15 minutes working on your car, they only charge for the 15 minutes. Highly recommended.