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Benedetti Tire Service

Benedetti Tire Service

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3.8 Google Review
6809 Sebastopol Ave, Sebastopol, California, 95472, United States
(707) 829-0562 www.benedettitire.com
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Google Reviews

Refresh Reviews 3.8


Feb 10, 2018
Had my oil changed a month ago. Just checked my air filter it was dirty and they should have recommend I change it. It leads me to wonder what else they are not looking at. Been a customer of theirs for fourteen years. They used to have a stable long term staff and I totally trusted them. I called and asked to talk to a manager about the air filter. He seemed accusatory the whole time I was talking to him like I was lying or something. Never apologized. I didn’t get his name (I’m bad about that). I would think if they had more than 30 seconds of customer relations training they would start out apologizing and try to make a happy customer. Instead I felt worse about the store than before I called. Oh well. Big O is also inconsistent. Guess I will have to go to Santa Rosa to get my oil changed.

Apr 19, 2018
Always helpful. So glad they're my go-to place

Sep 26, 2017
I needed them to check my breaks and find out why my windshield wiper fluid wasn't working. They quoted me $1,169.00 and said I needed breaks on my front and back tires. They said the wiper fluid alone would take possibly 2 hours to repair. My husband wanted me to get a second opinion. The quote cost $139 at Benedetti...My second opinion was at Big O Tires in Sebastopol. They said no, I definitely did not need back breaks and the wiper fluid issue should cost $40 and take 10 minutes to fix. I paid $570 for front breaks and wiper fluid repair. I am furious that I was told by Bennedetti that the wiper cost by itself would be $500. I am pretty sure they just slapped on costs because I am a woman. Never ever going here again! Stay away, especially if you are not a car person. **Edit: The management of Benedetti did try calling, a few times, and a voicemail, a bit agressive in my opinion. I am sticking to my review, and honesty if you did not follow procedure, that is also problematic.

Jan 15, 2018
Fast, friendly service, competitive prices, good selection.

Jul 20, 2017
Got there before 5 pm. Manager said they close at 5:30 so would not change my oil. There were 3 cars in front of me. When I complained that the sign on the door said open until 5:30. He did not care. Now only 2 cars in front of me. Manager said that you can't show up at Safeway and pound on the door to get in?!! Safeway does not stop taking customers at 5 if they are open until 5:30. If Benedettis cared about customer service they would say they are closed at 5 and then stay until 5:30 taking care of customers. I won't do business with people who do not understand basic customer service and instead make you the bad guy. Find a company that cares.

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Opening Hours

Mon:8 am - 5:30 pm Today
Tue:8 am - 5:30 pm
Wed:8 am - 5:30 pm
Thu:8 am - 5:30 pm
Fri:8 am - 5:30 pm
Sat:8 am - 2 pm

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