PDF Automotive Repair Inc

This shop has a long lift that accommodates full-size motorhomes. If that's what you have, you might get referred here. They work on a lot of them and seem to know what they're doing. Be careful what you say here because the owner tends to share too much information about his customers to his other customers. He is getting up in years, complains a lot, and might be retired by the time you read this.

My check engine light came on and I plugged in a diagnostic computer telling me that I had an issue with my idle air control valve. I called PDF and asked if I could get a quote to take a look and give me an estimate to repair/fix the part (I was expecting $100-150 all in). When I brought my car in they said they wanted to have a tech to take a look at it first before giving me a quote, so I said fine. After about 45 minutes, they said the problem was most likely with the idle air control valve but they wanted to do additional diagnostics to make sure and that would take another 1-3 hours worth of time, which would cost $90 / hr. At that point, slightly alarmed, I asked them what it would cost to fix the idle air control valve and they quoted me a price of $150 to fix it. However, they also said that since they had spent an hour looking at it already, that I had to pay the $90 for their time doing diagnosis. I find this a bit misleading because I had not been told up front that there would be a diagnostic charge and I already knew what my problem was. From my perspective, I should have been told up front that the diagnosis would cost money so I could make a decision on whether or not to proceed rather than being under the impression that they were looking at what the repair cost would be (especially since I told them upfront what my problem was) I paid the $90 and will be taking my business elsewhere. I am somewhat conflicted leaving this negative review because I found the staff was friendly, helpful and knowledgeable, but ultimately, this poor upfront communication left me with a sense of being *dishonestly taken* in the end. UPDATE: after posting the review, I was immediately contacted by PDF and offered a 100% refund. I declined because the reality here is that while I didn't specifically request it, their technician did spend a significant amount of time diagnosing the issue and being a small business owner myself, I don't want to take advantage of them. We agreed on a diagnosis rate to account for the fact that a miscommunication occurred but also to account for the fact that their technician did spend time looking at my problem. Ultimately, I'm updating this to 5 stars because in life, everyone makes mistakes but how we react / learn / resolve them is, in my opinion, most important and their responsiveness was exceptional. If I'm in town again and have an issue, I will definitely use them again.

These guys are great. I was on the road in Colorado (I'm from New Jersey) when I got a brake light out. Tools are about 2000 miles east so I couldn't change it myself. Stopped at Walmart auto center and got some pip squeak kid telling me it'd be a 2 hour wait to change a brake light. Did a quick google search and found PDF, and from the moment I called Daniel was extremely helpful. They told me to come on in with the bulbs and they'd help me out. No more than 10 minutes later, Jash had the bulb changed quickly and effectively and we were back on the road safely. If you are looking for friendly faces, good quick work, and someone with an actual concern for their customers, then PDF is the place to go.

Got stuck in the mountains on July 17, 2017 near Vail, Colorado after a check engine light came on and a burning smell coming from engine. After several calls to get a tow truck, Dillon towing can and towed my RV, they recommended PDF to repair my RV. Talked to Daniel and explained situation, he told me to have tow company drop off RV. Told me it would be a couple days before they could look at it. In about a day and half, he had an estimate for me. Daniel and his staff were awesome and had it repaired promptly despite it being a thirteen year old motor home.

Probably the best customer service of any shop I've been to! I had some brake problems on a road trip to Colorado Springs, found these guys and they had me fixed and back on the road the same day. Daniel the service writer addressed every concern I had as if the truck were his own. Pat the owner went out of his way to contact me and make sure everything had worked great the rest of my trip. I wish this shop were in my town, I'd never go anywhere else. More than impressed!