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Botticello Auto Repair

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4.7 Google Review

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210 South St, West Hartford, Connecticut, 06110, United States

(860) 953-5622 www.botticelloautorepair.com

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Refresh Reviews 4.7

Charlie Cantoni

May 2, 2018

An honest group of experienced professionals willing to do what it takes to go the extra mile, with a smile. They will take the time to explain exactly what they're going to do for you and your car, and give you a break down of the cost before the work is started. I brought my 335xi in for a high-mileage full service. They helped me save money in areas that could wait, and expertly advised me in others which needed some attention. Their labor rates are beyond fair compared to other shops I've been to as well. The whole experience is exactly what I would want from an auto repair facility. I'll definitely be going back!

Chases awesome Toys

Mar 13, 2018

Very nice people to deal with. Fair in price and quick with the repairs. They even drove my wife home after she dropped the car off to be worked on. We will definitely use them for now on

Alexandria Merked

Jun 16, 2017

I brought my car to Boticello's at the recommendation of a client. At first Natalie and the crew were accommodating and friendly and willing to assist me with my car troubles. After learning I needed a new engine they were very eager to acquire a replacement engine that was suitable for me, knowing that I needed a reliable car for my family. They kept me informed throughout the process, until the engine was received, and that's when everything went south. I was on the phone tracking them down trying to find out when my car would be ready. After every call there was a new issue with a new expense which exceeded the original quote. After 3 weeks of waiting for my car, It finally was ready. After picking it up a whole host of problems started to occur. Lights were going on that weren't existent prior to their work being done. My ac no longer worked (which going into summer with a newborn and a 1 year old is not something you would want.) When expressing these new problems with the staff at Botticello they implied that these problems existed prior to their work being done. After spending 5k to get a new engine put in, they wouldn't even trouble shoot the problem for me. Everything had a price tag. You would think they would be willing to just double check to see that everything was hooked up and plugged in properly before suggesting that the issues weren't related to the work that they did. Instead, they got their money, they did what they thought was an adequate job, and the rest was my problem. That is NOT how you treat a customer. I will never, ever go back, nor recommend Boticello auto repair.

Doug Miller

Oct 10, 2017

Great family owned company, I trust them with my fleet of vehicles.

John Towler

Dec 7, 2016

Great people. Very personable with fair prices. Were able to fix my car fast as well as do preventative maintenance.

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Mon:8 am - 5 pm

Tue:8 am - 5 pm

Wed:8 am - 5 pm

Thu:8 am - 5 pm

Fri:8 am - 5 pm

Sat:9 am - 2 pm Open Today