Courville's Garage Inc.

Beginning of January 2017 I had a break down and decided to have my semi truck towed to this place from where I was. This wasn't the closest place to where I was but it was pretty close. The reason that I have chosen this shop is that they had their own towing service AND they are claiming to be Cummins authorized dealer (my Volvo has cummins engine). They started to work on the truck as soon as the shop opened at 8am and until the next day at 10am they were still "troubleshooting". That was the response to my several phone calls to find out what is going on with the truck. Basically,, after nearly 10 hours of "troubleshooting" they couldn't find the problem. After realizing that they don't know what they're doing, I have decided to pull my truck out of the shop and to start heading towards my home terminal in Chicago (without load) hoping that the truck will make it that far. Of course, they wouldn't let me check out the truck before paying for the "service". The "service" amounted $2,009!!! I have to be fair, the price included towing from the distance of 10 miles, but the rest of the charge was for their troubleshooting. I left the shop but unfortunately, the truck didn't make it too far and I ended up having it towed to Volvo dealership in Wilkes Barre in PA. I have paid hell of a lot money for towing but the dealership was able to locate AND fix a problem within couple of hours after being checked in. The problem was wiring that costed $410 (!!!) and my truck was again fully operative with no issues. I have send the request for a refund several times to the Courville's Garage, demanded to speak with the manager/owner but no one ever responded to several of my fax letters. Just to make a clear statement, I wasn't asking for the full refund since I wanted to honor the fact that they have towed my truck and trailer, therefore I have asked for a refund of $1,400 (out of $2,000; I think it would be more than fair/generous to pay $600 for having truck and trailer towed for 10 miles distance). I have never had worse experience with the repair shops anywhere in the United States and would recommend everyone to avoid this place.

Professional and concise.

BUNCH OF RIP OFF ARTISTS!!!! WATCH OUT AND STAY AWAY!!!! THEY TAKE ADVANTAGE OF HONEST HARD WORKING TRUCKERS!!!! THEY WILL TRY AND SUCK ALL THE MONEY THEY CAN OUT OF YOU!!!!! BEWARE !!!! STAY FAR AWAY FROM THIS PLACE!!!!!

Great service and response time.

Good