Impact Diesel Performance LLC

Fast and honest. I am happy with the communication and service I received. I recommend Impact Diesel.

If I could give them a 0 rating I would. They are so unprofessional and rude. There aren't that many diesel shops in the area and I read the reviews and decided to go with them. I sure hope you have two vehicles. They won't give you a time when your truck will be done. They will keep it for weeks and keep telling you it will be done by tomorrow. Save the headache and go to someone else.

I bought a truck with a 7.3L in it and previous owner left it in tow mode...IMPACT did me a huge favor...they reflashed my engine back to factory. I am telling you my 17 year old 120k mile truck is like new...Saturday hours makes them twice a gift and value. GIVE THEM A CALL

Price changed several times over the phone depending on who I talked to, took a week of my calling just to look at my truck before telling me it would be a couple weeks before they could get to the repair. Ended up towing it to another shop that fixed it the next day for much cheaper.

Brought in for a oil leak, never gave a estimate. I had to call to see what was going on and they said it was done and it was a little over $1000 dollars. I drove it 8 miles back to my shop and it was still leaking and had to take it back. Then they said it was a cover that was needed and it was another $177. I drove it 8 miles again and it leaked oil, that's when they started to get very rude. I took it back and they said it was residual oil that was leaking off. So I drove it to VA Beach and back and it was still leaking and now the check engine light was on. They took it apart and the said the front part of the oil pan was leaking, another $300 later, no phone call, I had to call and guess what , it was still leaking. So they said that the moto needed to be taken out and resealed, but they would not charge me labor, parts only. I asked them how long ? They said since he was doing it for free that it would be at least 3 weeks, keep in mind it was not for free I had already spent over $1500. While it was out the showed me that some one had "Hacked out my EGR Delete" Funny part was his face when I told him that they were the ones that did the delete at their old shop on Cool Springs Road. So 6 weeks later I get a text, not a call for me to call them. No they are blaming the leak on someone else, and that they would not stand behind it. I just told them to put it back together. I picked up my truck today and asked if it leaked and they said no, started the truck and the check engine light was on, Joey came out and cleared it and said he forgot to reset it after plugging in my EGR sensor, I drove it 8 miles again, this time no leaks, but the check engine light came on. I scanned my truck and it pulled up a EGR code. I popped my hood and say the connector had 4 wires bare and touching each other and another broken connector next to it. I sent them the photo and had one of my employees take the truck back, they cut two connectors off a used harness and handed it to him and told me to put them on myself. Needless to say, if you feel like getting Impacted in the backside take your truck there. If you want it fixed right take it somewhere else.