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Cummins Sales and Service

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4.5 Google Review

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2727 Ford Rd, Bristol, Pennsylvania, 19007, United States

(215) 785-6005 salesandservice.cummins.com

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Richard Govan

May 18, 2018

We're a contracted intermodal company dealing with the loading and unloading of cargo trains. We have four lift machines on site to ensure smooth operations and timely train departures. One of these machines went down yesterday as the fuel pump went. Greg, Melissa, and Tom of the customer service department were outstanding in getting us a new fuel pump that same day, and even got a tech out to us after hours to get our operations moving forward. Christian the tech, arrived on site in a timely manner, diagnosed and corrected the issue with our lift equipment to ensure our operations moved forward on time. They showed exemplary professionalism and customer service. Thank you!

Aris Kapsopoulos

Sep 30, 2017

I am always hesitant to try new repair shops but I am so happy I brought my Peterbilt into the Cummins Bristol, PA Service Dept. I was having a fan clutch issue and all the repair shops in the area were beyond capacity, including Cummins, but after discussing my issues with Tom he was able to squeeze me into the shop to at least diagnose the issues and come up with a game plan. The team here is absolutely top notch. It’s very rare that you find such a high level of customer service, well-mannered staff and a team that knows how to keep owners up to date with all aspects of the repair. Melissa is a role model for anyone who has direct contact with customers. She knows her stuff, can explain all the issues and has a game plan of getting issues fixed properly. The team went above and beyond to assure all aspects of the repair was covered and that I was leaving the shop knowing that the semi was in top operational condition. Thank you Tom for getting me in and Melissa for keeping me calm! Fantastic team that deserves the credit. God bless this branch, the Flag, President Trump and the United States of America!

joe harper

Oct 20, 2017

The staff is great..I'm in for an oil change on my Freightliner... comfortable environment so far so good.. we'll see how things go afterwards

Best Mulch

Feb 21, 2017

WOW ! I have been in business for 39 years and have never received such great service from any other business. Melissa in the office was professional, courteous and knowledgeable, Greg the service manager was all of the above and then some. I do not have the names of the mechanics that worked on the truck however they did a great job also and did not get the steering wheel greasy, foot prints on the headliner and the truck was in better condition than when I left the truck there for repairs! This has been the best service experience I have ever had in 39 years. Thanks to the entire staff, keep up the great work.

Don Wittke

Jun 19, 2017

I was having a generator problem others could not diagnose for my Winnebago RV. The service team did a great job of diagnosing and fixing the problem very quickly at a time when we really needed it for the AC unit in the coach. I would highly recommend the service team there.

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