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First Coast Diesel Performance, Inc.

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3.9 Google Review

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130 College Dr, Orange Park, Florida, 32065, United States

(904) 644-7770 firstcoastdieselperformance.com

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Steve Hoffman

Jan 24, 2018

This business is a nightmare to talk to and Adam hung up on me and refused to help me with a $1300 dollar parts order that was completely wrong plus add in the fact that the bill had to be paid in advance for the parts that were sent wrong. Everytime I call they refused to help me with a legitimate problem. Arrogant,rude, and very unprofessional in the worst way all I wanted was help with a solution for the wrong part and no input or help with the problem. Adam will not answer the phone or help only defensive attitude and poor people skills when asked to speak to someone above him he hung up on me. Multiple times With multiple people they will not answer there phones when I call. This is a very weak way to handle business and in no way would I do this to my customers.

David Porter

Feb 28, 2018

Talked to an employee yesterday who explained the previous employees behavior.

S.T. Sullivan

Feb 22, 2017

Have been doing business with Adam and his crew for many years. Have always had great experiences. They listen and try their best to satisfy the customer. Recently had water pump, hoses, belts and new orange coolant installed on wife's Excursion. My 6 liter needed a complete head job and I added a new aluminum radiator, belts, hoses and orange coolant. My diesels don't go anywhere else.

Susan Grooms

Mar 27, 2017

Went to purchase parts that was not 100% sure was needed to fix the problem. Went in detail with Adam about nit sure what parts would be needed and he said that ANYTHING that was purchased could be returned if not needed. Did not even take home all the parts purchased and the program he emailed to go with the programmer did not download properly and was not needed and returned the next day after he emailed me twice with two different instructions. Adam is refusing to return the $500 program that was not needed or that he programmed correctly. Called Adam to discuss what we had discussed at the time of purchase and how he told me everything could be returned and he said that he overwhelmed and did not mean that a program that was not downloaded and the programmer that was returned could. It be returned. VERY DISAPPONITED with the customer service and how they take advantage of people who aren't knowledgeable about diesel parts. He was told that the truck could be brought there for him to fix and he still refused to refund what he promised! Do not use this company unless you want to be stolen from!

shane wheeler

Aug 1, 2017

Too notch guys who care about thier customers. We were stranded in Jacksonville traveling from Orlando to get Maryland and they went above and beyond to help us given the fact we needed to be back in Maryland for work on Monday. Extremely knowledgable with many years of experience. Thank you again to Adam and the team. Too bad you are not closer to Maryland!!! Dont waste your time anywhere else! Take your truck to these guys first!!!!!!

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