Gulf Coast Power Inc

STAY VERY FAR AWAY FROM THESE GUYS .Although this company is listed as a trusted referral on the Onan Generator site this company is incredibly unprofessional and hasn't a clue about customer service or how to fix Onan Generators. First of all they never showed up when then said they would, no call nothing…just arrived two days later. Originally i had reported two problems, Surging and it would not stay running unless you held down the start button. The technician said that it probably needed a new circuit board and that the surging was just an adjustment. They said that the total would be 514. They were not going to give me anything in writing, but i insisted…finally i got an invoice emailed to me that detailed what they were going to do….including the surging. Well the long and short of it is that they wanted all the money upfront which i declined to do I told them I would pay for the board and the labor to put it in first. Again, they were a couple of days late, was told the tech would get to me on his way home…When they finally came, they replaced the board…then he came back 3 times and could not seem to fix the surging…he complained that the generator was hot so he couldn't get in easily to adjust it. Then when i called to complain that it was still not fixed after 2 weeks went by, they accused me of being a customer they could not seem to satisfy and that I had added the surging on afterwards. I could not believe the way I was treated….I was basically called a liar and ended up having a really heated discussion on the phone with a guy named "don"…..They obviously could not fix the surging or they had diagnosed it wrong and decided to lie their way out of it. I am soooooo glad i did not pay the whole thing up front.