Stout's Auto

Last summer June 2017 I brought my car to Stouts for the first time. After 2,100.00 worth of repairs (front and rear struts tie rods ball joint sway bat link) I was told me car was in top top shape. Don’t sell it. Hold onto it, etc. GREAT NEWS. Feb 2018 I bring my car in because it’s vibrating. I leave the car at 8 am. At 2 pm they call and tell me I need new brakes and new tires. EST 1,800. I say do everything except the tires. They do everything except the tires. The next day I go through all my receipts since I’ve owned the car and discover I had new front brakes installed 8,000 miles ago! I look at the date Dec 8, 2016 and realize I had been living at the VA HOSPITAL /Hospice Ward since Oct 1, 2016, as my boyfriend had agent orange brain cancer and I really had no memory of what I was doing those 3 months. But the fact remained why would they think I needed a brake job after 8,000 Miles? I took my rotors (after they had told me they had already been picked up by the trash guy) they “found” them I took them to another garage and the mechanic measured them. In no way did I need new brakes. I took this information back to Stouts. John said the owner, Jody would call me Monday. It’s Thursday and I hadn’t heard so I went back in and asked where was my phone call. John said he didn’t know. Also, my tires have at least another 20,000 Miles to go on them. When I told this to John he said well it’s just a suggestion when we quote. Really? So I would have said yes to the tires and paid another 400.00 that I didn’t need to? I’m female and 73. This is elder abuse. No customer service. Still waiting for Jody to call. I’ll update this if he does. Michelle’s Ultimate Car Care on 4th in St Pete I was told by my daughters friend is an honest place to go. You’re welcome. It’s funny how I complained a month ago and all of a sudden there are 3 five star reviews about Stouts (I did tell them I would give a bad review. Write BBB and so on.) Thank you for reading. I’m sick of being ripped off in Florida! Buyer beware. Always ask for your old parts

Great Service!! These guys are awesome. Shout out to John for taking excellent care of my car and explaining what was going on with it. Very affordable, I didn't feel like I got ripped off like some of the other shops. Quick, got me back on the road in no time at all. I will be back.

Rick may want to get some customer service training. Very rude, interrupted me mid sentence on several occasions, hung up on me. You will be losing business from him. I would recommend only speaking with John; extremely helpful and well-mannered.

My Experience The entire experience was exceptional from start to finish. John was extremely courteous, informative and supportive. The repairs were done faster than promised and workmanship was excellent. Thank you to all.

If you need to know there’s people left in this earth who actually care, go to Stout’s. A single Mom and her elderly grandmother came out of the Clearwater shop treated with respect and honesty. We found a rare gem in the auto mechanics world. From a friend’s recommendation, we brought in our screeching going forwards and reverse, Toyota Sequoya. They found shot rear brake pads, calipers, and rotors. They quoted us a discounted, very fair price. No upselling on a realm of stuff we didn’t need, no diagnostic charge threats if you don’t let us fix it now, no death scares- your car will explode on the highway if you refuse, no coercion, no chauvinism, no oily sales talk. JUST REAL. These guys finished out with solid, excellent work. Our Toyota feels new, and quiet! And like answered prayer, our angel mechanic removed a large dent from our bumper! Oh my goodness, how often do you take your car in for brakes, and bring it home looking better? Thank YOU, RB , that meant the world to us! Thank you, Stout’s for taking the fear out of getting our car fixed. You guys are awesome.