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Cutter Chevrolet

Cutter Chevrolet

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3.2 Google Review
711 Ala Moana Blvd, Honolulu, Hawaii, 96813, United States
(877) 471-1766 www.cutterchevy.com
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Google Reviews

Refresh Reviews 3.2


May 16, 2018
Not a very good experience with these guys, and that's putting it lightly. Called them regarding some warranty concerns as within a week of picking up the CPO'd car I noticed a crack on the inside of the windshield. They asked for a text with pictures of the window. Kawika, the guy asking for the text, hasn't responded in 4 weeks after he told me he would be consulting his management. Today, I got a voicemail from Maurice asking if everything was ok with the car. I told him about the window and the squealing brakes, apparently he hadn't been told about my problems with the car. I also asked about the registration, and he told me to contact the finance manager without providing a name or any other pertinent contact info. This car should have been registered weeks ago by the dealership. Service to these guys is purely focused on selling you a car. Once they have your money, there's precious little they provide in the ways of customer service. Learn from my mistake and misfortune...buy a car on the mainland sight unseen and ship it over. You'll have better luck with service.

May 31, 2018
Called me and told me my vehicle was ready to be picked up and when asked what was the latest time I could come get it depending on when I got off work and when I arrived the next day to pick up my truck the manager with the keys, to the vehicles that were blocking my truck, had left to go home. I asked the rep to call him back and have him allow me to get my truck out and he refused to do so. Absolutely poor planning and job responsibility.

Mar 4, 2018
Going to this dealership was one of the worst dealership experiences, it just felt slimy. They pushed from the start to fill out a credit application to apparently get me in the system, sorry I want to pay cash and had to explain that multiple times from the start. Also, be very careful with their write ups, they double charged multiple items such as their highly desirable $1995 protective coating for the car. I spent most of my time waiting while they were in the back, it took 3 people and they still couldn't get their numbers to match. This place was a good representation of why the dealership process is broken. I'm just unhappy and disappointed that the Chevy brand is represented this way.

Mar 26, 2018
WELL BOUGHT A TRUCK A SILVERADO IN 2015,IT WAS ALL GOOD STAYED AT THE DEALERSHIP FROM 9:00 in the morning until closing,was made allot of promises when the deal was about to be signed,as soon as i signed the contract it was a hole different story was told to come back the next day so i could get my lining for the bed of the truck,came the next morning and they act like they dont know you and forgot they said about the lining.then now they have my truck for almost a month what happened with the promises again.I WILL NEVER DEAL WITH THEM AGAIN,ASKED TO TALK TO THE MANAGER THEY SHUFFLE ME FROM ONE PERSON TO ANOTHER,THEN I FINALY WENT TO THE SERVICE DEPARTMENT AFTER CRYING SINCE I GOT THERE,I WAS INTRODUCE TO THE MANAGER SHE WAS SO NICE AND CARING TOOK ME INTO HER OFFICE AND CALMED ME DOWN AND SHE SAID SHE IS GOING TO SEE WHAT SHE COULD DO AND EVEN GAVE ME HER DIRECT LINE LIKE HER PERSONAL CELL PHONE,AND I THANK HER VERY MUCH THEY NEED MORE PEOPLE LIKE HER WORKING THERE. THANK YOU VERY MUCH.

Dec 28, 2017
Great friendly staff made the experience easy. Only thing you can't count on is the detailing shop. They do awful work and I have bought two car from them in the last year. If I owned a dealership no way I'd send cars off the lot the way they do. The customer service is top notch just be prepared to clean what you buy new or used as I have done both from them.

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Opening Hours

Mon:8:30 am - 9 pm
Tue:8:30 am - 9 pm
Wed:8:30 am - 9 pm
Thu:8:30 am - 9 pm
Fri:8:30 am - 9 pm Open Today
Sat:8:30 am - 9 pm

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