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RWC Group Spokane

RWC Group Spokane

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3.7 Google Review
824 N Thierman Rd, Spokane, Washington, 99212, United States
(509) 928-6300 www.rwcspokane.com
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May 29, 2018
I brought my 2015 9900i in and spoke with Courtney told her I lost oil pressure and I was out of warranty. I am from WV and would have to get a hotel,so she set up everything for me. That was Monday morning, by tues evening got the bad news of my problems I told her to please just fix it and I would pay for it,didn't care about cost. Wed. morning I stopped by the shop she and the 2 mech.s working on it showed me and explained my problems. That was when I met James he told me no worries would get me fixed. I had a new fuel pump,main bearings,oil cooler, and oil pump installed and on the road by Fri afternoon. The work was great service was great and even helped me get some refund from cummins cause this was a know problem. To bad they don't work for cummins or international they both could use some lessons from RWC and their staff on CUSTOMER SERVICE thanks again to Courtney,James ,and the two great mechanics. Cory LaRue from Rippon WV and Circle L Transport Llc.🤠

Dec 1, 2017
A nightmare experience! Last year I had them do a buyers inspection on my 2000 NPR-HD diesel when I was trying to sell it. They said it would only take 1 to 1.5 hours at most. Long story short took them 11 hours while I waited in their lobby. They also mis-diagnosed it with a blown head gasket which I knew was not true. I had them do a leak down test on it while I watched and it was fine. They changed the report but not after first sending it to the potential buyer. They also missed diagnosed other problems and totally overlooked other issues that I later fixed myself. It wasn't just the mechanics but also the service department managers that were really incompetent and bad attitudes. I was cool and calm the whole time, but never received an apology or anything from them. The most frustrating experiences with a service department that I have ever had. To be far I did take the same truck back to them again last week. Again they told me it would only take 1 to 1.5 hours. After I got there they tell me the DOT Annual inspection is 1 to 1.5 hours but the buyers inception is actually 4 hours and over $400! I just had them do the DOT inspection and hoped for the best. Took them three hours later I had my truck back. The new list of problems wasn't anything major this time. This second time round with them wasn't a total nightmare but still not good.

Aug 7, 2017
We had an appointment at 7:30 AM and got back at about 12:30 and they had not even got the truck in the shop. We talked to a very nice guy and he said we were not the only people complaining today. Also this has happened to us two different times in a row. After driving 160 extra miles because they said they did not have the part come to find out it was in stock but could not look to find out and this job would of took about 10 minutes.In my opinion that is terrible service and could get a little more organized.

Apr 9, 2018
Dropped off the truck, they signed, no fuss

Jul 15, 2017
My experience was absolutely amazing I cannot say enough about my wonderful experience.Very caring employees.Thank You Guys.Most of all don't stop caring .Awesome People.

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