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Schaefer Automotive

Schaefer Automotive

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4.7 Google Review
4300 W Main St, Belleville, Illinois, 62226, United States
(618) 234-6710 schaeferautomotive.com
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Google Reviews

Refresh Reviews 4.7


8 months ago
Brian was Very helpful, kind and explained everything in understanding detail. Got my vehicle in and out .quickly. I Highly recommend!

12 months ago
Such nice folks, very knowledgeable & helpful. I went in thinking I needed a new heater core and found out my heater was clogged with dog hair (imagine that, with three australian shepherds). Their service was very fast!

Jul 19, 2022
Excellent automotive service. We were getting a few local diagnoses for AC/compressor replacement/repair. Schaefer offered the lowest price diagnosis for repairs. Diagnosis was $79.99, not applicable toward actual labor or repairs. No AAA or AARP discount. They do offer a discount for first responders & teachers. I appreciate the email quote so I could look it over without feeling rushed. It was detailed, honest, and fair. The shop itself has a clean waiting area with a Keurig, for those who want a hot cup of fresh coffee. Service and communication were fast and friendly. The location signage could be better...they've recently relocated and a bigger/lower sign might be beneficial. Not related to actual automotive service, but important to me nonetheless from a customer service standpoint: 🚩I will also note the manager's use of a typical line on the phone "I can't hear you; you're breaking up." with callers that have an accent (My husband has an accent and the manager mentioned when I called to confirm the appointment that he was "breaking up and had a bad connection" when he scheduled the estimate. The connection was fine.) I also saw the manager apologize and hang up on someone with a Spanish accent (Mgr said "Mexican", because I absolutely questioned it since we're new customers and I'd heard the same line from the same person). It seems there could be a bias here--abd I KNOW telephone calls.are difficult. Having said that, I will also say *all* customers deserve the excellent over the phone service I received, accent or not. It's absolutely OK to say, "I can't understand you over the phone, please come by the shop to talk about your car." This is just my 2 cents worth. I still appreciate the conversation and automotive work itself. 🤷‍♀️

May 4, 2023
Excellent automotive service and communication. I was comfortable with the first conversation over the phone. This was my first experience with the shop. They were up front with me as much has they could with the repairs and what was going to happen. They called me with the estimate and explanation. Then sent a quote over via text. The quote had pictures and the breakdown of expenses for the estimate. I really appreciated that so much. My repair was pricey in general, but I feel it was a good price for all what was done. I will be going back. Make sure you look at the address. I went to the wrong Schaefer place. (Pictures on Google had me confused!) They were great as well! Thanks for making me feel comfortable!

Jul 29, 2023
Great communication and service. I took my sons car here for an ac repair. They were able to get the vehicle in quickly and repaired. No issues and everything works as should. Thank you!

INDUSTRY BLOGS

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