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Monteith's Best-One Tire - Elkhart North

Monteith's Best-One Tire - Elkhart North

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4.5 Google Review
2503 Cassopolis St, Elkhart, Indiana, 46514, United States
(574) 970-6145 www.monteithtire.com
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Google Reviews

Refresh Reviews 4.5


Jan 17, 2019
Third visit in a years time for the same issues that I was in for previously (one issue per visit before this). Both issues were covered under Monteith’s warranty for their repairs yet they conveniently forgot about the second repair being covered initially and needed to be reminded by me, the customer. Car was in for a full two days for a repair that took 3 hours in total. I was never called back when my car was finished, I had to check in myself to find out. When it came time to pay, they charged me only for the part not covered under warranty, but also had the audacity to charge me for a diagnostics fee for the issues they didn’t fix the first time around. Finally, upping getting back in my car, I found one of the techs left some of his trash in my vehicle. What a sweet parting gift. I was please with the work done, but do not recommend to a potential new customer. Only reason I even returned this time, was because I knew their warranty would pay for (most) of the repair. EDIT: The location manager Ben reached out to explain the fee charged and helped me get a better understanding of it (I’m not a car guy). And he always wanted to apologize for the return for failed parts and the trash left behind. A small gesture that only took a few minutes but in all helped make the experience better. Updated review to 3 stars.

Dec 29, 2018
As far as getting what I needed the service met my expectations. However, I would like to make a suggestion. Customers like myself want to make their vehicle last longer and more reliable. So my suggestion is that you have customer centric agents that work with the customers to put a plan together to keep the vehicles running well and have a preventative maintenance program. That way you can manage your cost of up keep while not being surprised by things that could have been prevented. PM is much less expensive to the customer if they can avoid breakdown situations. Maybe create a rewards program that would incentivize the customers to join the program. Things like discounts on tire rotations, air filters, flushes. I really enjoy these programs with other places I do business with. That being said, I generally enjoy bringing my vehicle to your company.

Feb 26, 2019
I just recently purchased tires here and I absolutely love them!! They were also at a great price compared to other companies, which is definitely a huge bonus! Everyone at Monteith Tire is excellent. They have wonderful customer service, efficiency, and quality in both materials and work they provide. I highly recommend using Monteith if you want the same experience!!!

Dec 12, 2018
Getting my Jeep in on short notice was great. With that said, when l drove said Jeep back home the leak that was supposedly fixed was leaking just as bad as before having a new radiator and both hoses replaced all be it at a cost of over $600. I certainly pray that l wasn't lied to about needing a new radiator, but it truly makes me wonder. The leak was found by me at the radiator cap where the overflow hose that runs from just below the cap to the overflow tank needed a clamp at the end of the overflow hose closest to the cap. So far so good. I even had to top off the f.coolant in the overflow tank for it was well below where it should have been considering the coolant system was flushed as well. I'm not a happy camper at this time. We shall see if l will return for any further work. Sorry but you asked me for a rating and review so you got it. Sincerely, Jeffrey L Moss

Dec 14, 2018
Stopped in 45 minutes before closing to make an appointment for the next day for 2 new tires and a 6 tire rotation. These folks did the job right then and had me on the road in an hour. BEST service in Elkhart. Best prices too.

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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm Today
Wed:7:30 am - 6 pm
Thu:7:30 am - 6 pm
Fri:7:30 am - 6 pm
Sat:8 am - 1 pm

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