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Gurney's Automotive

Gurney's Automotive

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4.2 Google Review
83 Broad St, Nashua, New Hampshire, 03064, United States
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Refresh Reviews 4.2


Mar 7, 2018
I have never used the services of Gurney’s Automotive and there’s a good reason for that. I’m a competitor. That’s right, I compete with Gurney’s for business. However, I have known the owner since he started out, and have kept track of his garage ever since. His service techs are experienced, knowledgeable and dedicated to doing the job right. Gurney’s keeps current with the technology, training and equipment needed to maintain and repair modern vehicles. The shop is clean, convenient and modern. We compete for the same business, but I always felt that the competition contributed to my garage also staying sharp. I can’t knock the competition when the competition has made us all better.

Jun 2, 2018
Friendly at first. Very communicative to repairs needed. When picking up vehicle, it was backed in parking spot. When getting home and going to back up into my garage, I had no reverse gear.... I dropped the car off and reverse still worked..... After calling them to ask if they notice reverse not working they said "no." Even thought the car was backup into the parking space in their lot.. hmmmmmm? I imagine they knew it didn't work anymore and had stopped working in their possession and instead of owning up to knowing they made it so I could pull out of the parking spot so I would not notice until I got home. This was VERY shocking to me. A well established, well rated garage, can't own up to something like this? If they had any sense for repeat business, maybe at least they could have recommended a transmission shop to help me out.. Instead they didnt own anything and didn't even help me address the issue after telling them about it. I spent close to $3k with them getting some major things done and was left with a car that doesn't go in reverse. Because of this experience I do not recommend these guys to anyone who wants an honest garage. It was half hearted what they did and frankly not what you do if you want repeat business or word of mouth business. I went somewhere else and got the reverse fixed. Hopefully they smarten up and don't do things like this anymore.

May 21, 2018
Friendly, clean, on time. Still this is not the place to take your car unless you want to run up a little bill. They are thorough and leave no stone unturned. This leaves a dent in the bank account.

Mar 29, 2018
Gurney's provided good car maintenance while overpricing and taking advantage of me asking to bring in my own parts. I called and asked to bring in a bumper cover and was told yes. After receiving the work done, I was charged $167.00 dollars an hour for them to take off a bumper cover and put a new one on. They also claim it took 2 hours to do so. When I tried to dispute the cost with the business I was told that because they couldnt make money off supplying the part that they needed to make more money off the labor, charging me "time and a half". Services at another Nahua car service was $80 dollars an hour and took half the time, also bringing my own parts. I believe Gurney is taking advantage of a customer trying to afford getting their car fixed.

Jul 4, 2017
They were very nice people and had excellent customer service. I brought my car in for an inspection and they found a couple of things wrong (all of which were legitimate). They quoted me around $1300 in repairs which raised some suspicions. The big whammy was they wanted to replace the entire exhaust system because of a broken hanger and a leak in the muffler. 30 minutes with a welder and some putty resolved these issues thoroughly. I went through the rest of the list and fixed all other issues, spending about $50 on parts. When I brought the car back to get reinspected they would not pass the car because I opted to do modular repairs to the exhaust as opposed to replacing it. They printed me out an official looking piece of paper that detailed why they could not pass the car. I was still suspicious at this point, so I just brought my car to another shop and it passed without an issue. They we're nice people, they seemed honest, I just felt like they were trying to squeeze every dollar out of me that they could. Customer service is an essential part of business but in the end it's the result that matters. In this case, the end result was I had to pay two different shops to get my car inspected.

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Opening Hours

Mon:7:30 am - 5:30 pm Open Today
Tue:7:30 am - 5:30 pm
Wed:7:30 am - 5:30 pm
Thu:7:30 am - 5:30 pm
Fri:7:30 am - 5:30 pm

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