Don's DI Service Auto & Truck Repair

So I was supposed to take my truck to another place by my office and took a referral from my coworker to bring my truck here. I am so glad I did, after the other place told me I would have to replace my transmission I decided to get a second opinion and I spoke to Pam and she made me feel better she let me know they would do a diagnostic and then keep me informed as to weather or not I would need a replacement but they would trouble shoot from least expensive first. Paul informed me that he would give me a call once they knew what I needed to have fixed. Paul called me and it was a hose and a clamp under 200 out the door! All this done in less than 1 hour and I have my truck back on the road! This is the place you should go for an honest repair service.

I chose this shop because they offered free towing if they performed the repair. I negotiated a deal with them to discount my bill by $100.00 off a $2,442.00 bill if I paid in cash. They did discount the bill by $142.00 after I agreed to have them install two new batteries, but charged me $75.00 for the tow. They said it was their policy to offer free towing or a discount but not both. That's the first I heard of this policy. This is not a huge deal, but it is irritating for a shop to promise one thing in the beginning, and change they're minds in the end. The truck seems to be working fine, but it's only been a couple of days since the repair.

I think this is one of the best repair shops in Las Vegas always give you a good deal they been honest with me since day one they look for other things that are wrong with the cars overall great customer service appreciate the guys down there to keep my cars on the road

This place is atrocious. PLEASE do not waste your time or money here. I brought my F-250 in because of an odd noise that I suspected was the turbos. Here is a timeline. Please keep in mind that I had to call them repeatedly for updates. Paul (the GM) would say, “I will call you by 3:00.” I would wait until 3:30 and then I would have to be the one to call. This happened constantly. 5/1- Paul confirms that it is an issue with the turbos. We begin contacting our warranty company. 5/4- Warranty company approves and sends new turbos to the shop. Paul tells me to come down and pay. He says one I pay they will start working on the truck so it is ready when the new part arrives. 5/8- I call Paul and ask if the turbo arrived. He has to check and then realizes they came in the day before. I ask when I can expect the truck to be done. He then informs me that they never started on it and won’t be able to until Thursday. 5/10- They tell me they started on the truck at about 4:30pm. 5/11- I’m told in the morning that it MAY be done by the end of day. It is not. 5/12- Jack tells me that they need to order some bolts but they will arrive Monday and then they will be able to finish it that day. 5/14- The bolts arrive but they say they can’t finish today. 5/15- I show up at the shop. Paul informs me that they had to deal with a lot of rust and other issues but the truck SHOULD be done tomorrow. 5/16- They “finish” but discover an issue with the EPB. 5/17- They replace the EPB but discover an issue with the DPF. I ask if it is driveable and he says yes so I tell Paul I will pick it up in the morning. 5/18- I pick up the truck and drive it straight to another mechanic to have the DPF looked at. He immediately realizes that the turbo is broken. He also notices missing gaskets, a missing fuel line brace and that there half broken bolts left attached to the cab. 5/23- I confront Paul about this and include pictures. He says he has no idea how this happened and would need to talk to his techs. He refuses to refund my money and tells me to e-mail his “boss.” He claims to not have a phone number for his boss. The e-mail address is the same as the e-mail on their website for contacting the shop and Paul. I received a lengthy e-mail back from “Eric” agreeing with Paul. In my original e-mail I requested that he call. After his first response I asked again for him to call me. He responded claiming he is unable to call and can only discuss these issues via e-mail. This shop is either completely incompetent or they are a bunch of scammers. Either way, DO NOT bring your vehicle there. I will be filing a complaint with the BBB and the Bureau of Consumer Protection and I encourage anyone who has had similar experiences here to do the same.

Hi. Id like to say that this place is just not professional or organized. They are scam artists. They all watch eachothers backs. Paul super bad. Says he knows nothing. Erik did most the talking and straight lied about the work being done on our truck. Jack likes to hang the phone up when asking for employees names. And Keith shouldn't be handling vehicles if he doesn't know the right amount of oil to put in vehicles and kills them. This place is a joke. P.S. Paul, Erik, Keith, Jack.........you guys should get fired. Update Today is May 18th. And let me say the truck hasn't burned oil like you claimed. And we actually just noticed that somehow we are missing a bolt on our cylinder head. What you guys worked on. Nobody ever mentioned the bolt missing. Also the car had a small cup of oil that came out. We do not believe you didn't kill life from the truck. My fiancee was present and standing right in front of the truck when Erik took out the oil. In only 2 weeks our truck had no oil and all lights and signals where going out of control. We thought our truck would be dead. After Jack and Erik claimed we would get a new short block we spoke to Paul. We asked to please bring in Erik so we could clear up the issue. Well Paul wouldn't call Erik to the office to talk about everything he had told us was being done. I asked Paul if he ever found out who was in charge of the oil change on our truck? And he said he had no way of knowing because they have a lot of skeleton workers. Whatever that means. Anyways when my fiance saw Keith we remembered he was the one who was working on our truck. Erik had asked Keith to change the oil. And when we confronted him in the office Paul said Oh yeah it was him. All i could say was Do you drug test?? Was he high??? Our truck is missing a bolt and hasn't had any oil issue where all the signals are going out of control. Looks like a little bit of oil is there. But common guys......1 year warranty for this shop??? You guys are soooo baaaddd. You're not to be trusted on our truck again. That 1 Year Warranty can go to the next sucker that trusts your shop. Just noticed yesterday. F250 v10 1999. Where's the bolt Paul, Erik, Keith, Jack???