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Tracey Freightliner of Albany

Tracey Freightliner of Albany

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3.6 Google Review
115 Railroad Ave, Albany, New York, 12205, United States
(518) 438-1100 www.traceyroad.com
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Dec 11, 2017
I had a complex repair on a brand new RV. Needless to say, I was very frustrated to have this rig in service. Tracey did a great job keeping me posted on progress. Specifically, Erich, was very prompt and helpful. I had a status the whole time. When I needed to contact the manufacturer, Erich let me know and we were able to get immediate results. Finally, when the new RV was returned to me, it was spotless. Given he work they did, the fact that there was not a single grease mark is a credit to this dealer. Special thanks to Brian Winters for looking after the job as well. I made another trip to Tracey in early December for some routine maintenance and to resolve an error message I was getting on my RV. Once again, Erich provided excellent service. He was in constant communication with me as he provided updates. I had the RV back within a few days. When I arrived to pick it up, the RV was fully charged and warmed up. I wish I could get that service from the dealer where I purchased the vehicle. It is good to know I have a service provider that I can trust with my RV.

Sep 12, 2017
Let me start off by saying that Rob and Brian in the service department are very helpful and extremely professional. They went out of their way to make sure that things went smoothly and that I ended up happy with the service I received at Tracey Freightliner. The technician I spoke with took the extra time to make sure he fully explained what the problem was and what would be necessary to fix it, and when asked detailed questions was very knowledgeable. Another positive was that the truck was ready by the date they told me it would be. And when we picked up the truck and I was handed the final invoice I was pleased to find that the total cost was very close to what the original estimate amount was that had been quoted to me. My overall experience with Tracey Freightliner has been extremely positive.

Sep 19, 2017
I brought our RV into Tracy twice for two different manufacturer's warranty issues. Rob and another tech, Eric, were very professional and friendly. Manager Bryan was also very helpful in solving the issues at hand. They took care of my motor home quickly and on the second visit were done by lunchtime! I live in the sticks so it's great to have Tracy to bring my RV to in Albany.

Aug 16, 2017
I work at a large leasing company in the Albany area. We deal with every vendor around on a daily basis. In this industry it is hard to find a crew like the one at Tracey Freightliner of Albany. Always a can do attitude and positive. Repairs are done quickly and are done correctly. We will definitely continue to lean on them for our service and parts needs.

Dec 20, 2017
Had a coolant leak I discovered while making a delivery thankfully I was next to Tracey Freightliner Albany,Ny I decided to stop in with little hopes that they could get to my tractor in time for my next load which I needed to get in and out their yard was full of tractors which is way my hopes well low but I met Rob at customer service and yes he immediately informed me that they well very busy but after a few moments he said to me he would hate to send me on my way and be broken down for some thing small that they could of fixed and agreed to take my tractor in customer service was great they kept me updated the part was In stock and a few hours later I was out the door I’m a owner operator and at must Freightliner’s the big carrier get the attention over the owner operators but these guys made me feel as if my business was also important Very happy and would recommend this place to any one Thank you Rob for the help and quick attention to the issue.

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