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Prosser’s Automotive LLC

Prosser’s Automotive LLC

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3.8 Google Review
348 Ashland Rd, Mansfield, Ohio, 44905, United States
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Refresh Reviews 3.8


Feb 26, 2018
My husband took his Jeep Liberty to Prossers last month for a computer issue. He asked how much they would charge to diagnose it only. They told him it’s a $50 charge to diagnose. We were very happy with their services at that time. After giving us the correct information, and charging $50, my husband was able to pick up the Jeep and fix it himself. The Jeep began having more problems last week. Again, he took it to Prossers. After looking at the Jeep for a few days, they called my husband with a diagnosis and and estimate for repair. Because of the repair costs, my husband decided to pick up the Jeep and again fix it on his own. When he went to pick it up, he was charged $210 for them only to look at it!! Their explanation was that it took 8 hours to diagnose. If this was the case, we should have been given a call stating the the charges would be significantly above the typical $50 fee and asked if we wanted them to proceed. I was shocked at the price to only have them look at the Jeep. And am extremely disappointed of a surprise bill for $200. I’m sure they they are excellent mechanics but their communication is lacking at best. We thought we had found a dependable shop but u fortunately we’ll be looking elsewhere.

Jan 4, 2018
Great place to take vehicles to be worked on very honest people and they will treat you right

Jan 17, 2018
Great knowledgeable workers very helpful

Nov 20, 2017
Good people and know what they are doing

Mar 17, 2017
Very disappointed my husband broke his Meyer plow and took it in for an estimate. They called told him how much the estimate was and my husband said no thank you that was more than we wanted to spend fixing it, and that he would be back in to pick up his blade the following day. Got there to pick up the blade and was charged $98 for an "estimate" and the blade was in pieces. If you really need to tear something apart to give an estimate and need to charge for it, you should first call the customer and ok the charge with them!

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Opening Hours

Mon:8 am - 5:30 pm
Tue:8 am - 5:30 pm
Wed:8 am - 5:30 pm
Thu:8 am - 5:30 pm
Fri:8 am - 5:30 pm

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