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5 Star Auto Care

5 Star Auto Care

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4.4 Google Review
4005 N Bend Rd, Cheviot, Ohio, 45211, United States
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Google Reviews

Refresh Reviews 4.4


Mar 13, 2018
I highly recommend this auto repair shop. I looked around and this place had the best pricing, they even gave me a veteran's discount (without asking), gave me a free loaner car so I could still get my stuff done. Jason in the front was very friendly and was a great help. I also was contacted a few days later to check on the vehicle and my satisfaction. Seriously, use these guys, no regrets.

Jun 9, 2018
Jason and the rest of the staff are top notch. They will tell you what is a safety issue and what isn't. Even came to my house once to try and get the car started.

Dec 23, 2017
I absolutely love and prefer coming here. The staff is super friendly and helpful, and the service done on my vehicle is always excellent. I always feel like a welcomed friend rather than just another blank face walking through the door, and that is a great feeling. I would definitely recommend bringing your vehicles here over anywhere else.

Mar 26, 2018
Overcharged me for a service and then when i got my car back i immediately noticed that my turn signal gear was sticking. I turned around not even a minute later and told them this and they insisted it wasn’t there fault. When i then asked for a quote on how much it would cost, i was quoted over $200. I did a quick google search and found that the part is easy to replace and just $35...overpriced, dishonest, and never going back.

Feb 7, 2018
As a woman, finding a mechanic that doesn't talk down to me is important. Finding a mechanic that I can trust is key. The desk guy, Jason didn't listen. He offered excuses for problems that we non-sensical. " It's a Focus" is not an answer to a question. I went in with a burnt smell coming from the air vents. After a diagnosis, and $730 later, the exact same smell was there. ( In fairness, I did receive other repairs ). I was told that the smell was from mold. I am 53, I worked in a dealership! I know what mold/ mildew smell like. The repairs ran on the High End of the average costs for same repairs that I had done. Also, when I got home, one repair wasn't done that I had specifically asked for, although he said that it was. My tires were also 15 lbs. too light. That's basic stuff, which made me wonder what else was 'off'. I asked for answers such as, " Why are my brakes still feeling soft if they are ok?". His response to more than one question was, " It's a Ford Focus"... That's not an answer. I was talked down to. As a female, I was insulted. I gave them 2 stars simply because my car does still run. I don't trust that the repairs I paid for were actually the ones that I needed. Actually, it wasn't! The " burnt smell" still existed. I took it to a competitor and got the "smell" fixed and for 1/2 the cost they had quoted. Not 5 star work in my opinion. High cost, unprofessional experience. I also asked for the owner to call me. Nothing. Oh well, live and learn! I would definitely get a few quotes from other shops. You may save a lot of money and headache. I went down the road to repair " the smell", which I will also review. Update: While looking through my Google Guide, I noticed that an employee of this shop did a personal review. Yep, it was a '5 Star' review. Shop around!!!

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Opening Hours

Mon:8 am - 6 pm
Tue:8 am - 6 pm
Wed:8 am - 6 pm Open Today
Thu:8 am - 6 pm
Fri:8 am - 6 pm

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