Triplet Diesel Injection - Waco, Inc.

They may know how to work with trucks, but they don’t know how to work with customers. Called them for an install on a lift pump, which I had previously purchased, yet hadn’t installed. All I needed was an install. I asked them how much it would cost to install the lift pump. The response I got was, “Let me call you back” CLICK. So I waited 45 minutes and they called me back. They quoted me $650 for the pump and install. I told them I already had the pump, they then blamed me saying they have been “Jumping through hoops trying to figure this thing out”. Well, that made me real confident in their abilities. First off, why wouldn’t they ask me some questions first before just hanging up on me? There is some things any professional would have asked. Like, I don’t know... maybe what type of pump are you wanting? Have you already purchased a pump? Any question they could asked would have solved the headache they put themselves through. They then asked me how much I paid for the lift pump, so I told them I paid close to $700 for the pump. They then claimed, “Oh, you should have ordered it through us. We could have saved you money”. First off, they don’t know what model I bought and the quote they originally gave me could have been for a less expensive product, therefore their claim isn’t necessarily true. They didn’t ask me what model I bought nor did they tell me the model they quoted me for. So after 10 minutes of blaming me over the phone, I simply ask, “How much would you charge to install the pump?” They then beat around the bush saying, “Well, we can’t offer you a warranty on a part that we didn’t order.” I said, “Ok. I’m perfectly fine with that, I don’t expect you to.” Then I have to ask for a quote again. The phone goes silent, as I can imagine whoever I was talking to was asking all his workers how much to quote, I get the response of, “$400”. I was blown away. They originally quoted $650 for product and install then they are gonna charge over 50% for just an install? Outrageous! After being extremely rude to a wishful customer for 15 min I get a ridiculous quote. If they quoted me $650 for part and install and then $400 for just an install, that means they were figuring of putting a $250 lift pump on my truck. Real great quality. These guys are supposed to be the best in Waco? No wonder people drive to Dallas and Austin for diesel service. Absolutely asinine.

My experience with this company was GREAT! The problem with my truck was fixed and the price was reasonable. Every person at Triplet Diesel was courteous and professional. My truck intermittently lost power while pulling my trailer near Amarillo. The Chevrolet dealer told me that it needed a repair that would cost $15,000 -18,000. I declined their offer to do the work or sell me a new truck and made it back to Waco. My long time and trusted auto mechanic in Waco referred me to Triplet. The Triplet mechanic listened to my story, opened the hood and showed me what he thought was the problem. He was right, my truck is fixed and running great and I saved my $15-18K. I have only positive things to say about Triplet Diesel Injection in Waco and will bring my diesel to them again without reservation. Jim Schampers

Nice people, prohibitively expensive. Could not do business with them, had to go elsewhere.

They came through in a pinch for me. Fixed me up and got me back on the road. Thanks gang!

These guys are AMAZING! I will not take my truck anywhere else!!! I can't say enough about how professional and nice they are! my truck was fixed the same day and the price was good! 2 Thumbs UP!!!! Thanks so much!