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Inter Mountain Truck & Auto Repair

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3.6 Google Review

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63042 Plateau Dr #102, Bend, Oregon, 97701, United States

(541) 317-3589 www.bendoregonautorepair.com

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Refresh Reviews 3.6

Ryan Dunn

Jun 1, 2018

Waited a week and a half to write this.. Hoping to hear from the owner & not to my surprise, NOTHING! Made an appointment 2 weeks out, took off a day from work to travel there for an appointment at 8am on 5/23/2018. Who was the first person to their shop? Me. In fact, myself and other customers even beat the 'front desk' guy who decided to show up to work today. 1st in line, we went over work to be done, and exactly what I was looking for during the visit today. I wanted front / rear diff service, transmission service, and other fluids check for a fresh ownership starting point. Then following some form of communication discuss other servicing if needed... simple enough right? Inter Mountain closes at 5 and noon rolled right on by.. Still not hearing anything, I decided to call to check in at 12:47pm... No answer. Okay, lunch. Every body has gotta eat, so I don't leave a message and call back at 1:11pm with yet again no answer. This time I left a message. 3:00pm is here- Crickets. 3:07pm, I call back, there's an answer! (they do exist!) After an 8 MINUTE PHONE CALL about how they couldn't call me earlier and that they did nothing, we decided to discuss further in the shop. I bum a ride and arrive not to long after. Front desk guy and I exchange greetings and he says he's finishing up my paperwork. Getting somewhere, I think to myself. Couple minutes later he comes out holding some papers - probably yesterday's news - and starts talking about how nothing was accomplished because a 2 minute follow up call was out of the realm of the workload today. How do we make this right I ask? I took a day off of work, SCHEDULED AN appointment, arrived when I was asked to arrive, and, due to lousy management skills, was the one who had follow up if I wanted my truck back. His response "There's nothing I can do. That will be $139.95". Slightly abridged, yes but that was the just. MY RECOMMENDATION IS TO STAY AWAY, THEY'RE STAFF INCOMPETENT!

Richard Fortman

Mar 30, 2018

Just had five years of deferred maintenance performed on my 2004 GMC Sierra 2500 HD Diesel/Allison. 170K miles. I was concerned about them being able to diagnose and discover all the things that it needed. I am thrilled to tell you that in all my 60-years I’ve never had a more complete and thorough repair experience. They kept in touch with me when they discovered things and kept me abreast of what was happening with excellent cost estimates. I feel like Christmas has come early and I’m equally relieved that I’ve finally found a repair business that greatly exceeded my expectations. Thank you, thank you, thank you!

Mike Martin

Mar 17, 2018

Had a pre purchase inspection performed and given the detailed list of items I needing attention it was obviously a detailed inspection. Dan talked to me about the vehicle inspected and others I should consider at great length. I learned a ton and would happily use Internet Mountain again.

Stephanie Morin

Mar 29, 2018

Said they replaced my oil cooler and charged me for it but didn't actually replace it and it has caused me to not be able to drive my truck for 5 months because I didn't think it could be my "new oil cooler", but it is. If you think lying on your comment on my post will help you then maybe I should post a picture of the receipt you gave me saying that you "removed and replaced" the oil cooler. I never overheated my truck and I'm sorry that you can't admit to your wrong doings of overcharging and lying. I did not contact you back because why would I want someome who messed up my truck to touch it again and mess something else up then overcharge me again for something that didnt even get done?

dave beenter

Oct 23, 2017

ok work. defiantly dont seem educated on stuff besides what the internet tells them. Defiantly use poor quality parts will take my rig back to dealer.

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