Courtney Auto Repair

Best Mechanic Around.

We went here not even a year ago to get our fuel pumped replaced. Not even one month later we break down in Coos Bay, turns out they gave us a faulty one so he "returned it for a new one" not even 6 months later, at 7 months pregnant I break down in Medford in over 100 degree weather and guess what I have to pay another mechanic to replace? My fuel pump! Cost the exact same price we paid Courtney to replace our part, only the new mechanic informs us that this part will be straight from the dealership and brand new. He also told us that the fuel pump we had was a knock off and not worth what we purchased it for. My husband had called Courtney Automotive to inform then of what happened and was told they could only find the receipt for the first time we had went in, but not for our "replacement" fuel pump. She was supposed to call us back last week when it happened and she never did. This is how my husband, a purple heart veteran, gets treated going to this mechanic and actually working with him after he screwed us the first time? Yeah, great service Courtney. Now we have a bill of $1,900 in daycare and to pay for this new mechanic, not to mention the money taken out to get me home a hundred miles away after being stuck in Medford for 2 days with very little money. UPDATE: Once I posted this I got a Facebook message from the secretary about my post. They told us they could not refund us for the part or any labor, but that we could get a refund from Napa on the part. She also accused my husband of picking the part himself which is absolutely false. My husband is not a mechanic nor does he pretend to be and he certainly wouldn't have went with a cheaper part from Napa over a new part from Toyota themselves. My husband tried going to Napa to at least get a refund for the part because we now had debt thanks to all of this and gets informed that they couldn't refund him because Courtney bought it from them, and to find out he charged us more than 100 extra from what he got charged by Napa. They are now refusing to pay us back for ripping us off. This is how they really work at Courtney. We were not asking for the whole refund even, just what we paid for a part that failed us twice. They said that would be them loosing profit. Profit they made off of a faulty part they put in a family car twice. This is how my husband is getting treated after serving his country while they say they value their military and law enforcement in the message the secretary wrote me. Save your money and trouble, stay away from Courtney Automotive.

Having a mechanic you can trust is vital. I brought a car in to get checked out before purchasing, and I feel so much more comfortable now that I have all the information. I'm so happy to have found this place when I was looking for a mechanic in Reedsport.

Amazing service! On our family trip we broke down in this little town. The service was honest and the owner friendly. If bad things had to happen we are glad it happened here. They got our car fixed, made us a priority, and taught us not just told us about the fix. Great friendly honest people.

Nice people