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Honest-1 Auto Care

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3.4 Google Review

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1690 NE Division St, Gresham, Oregon, 97030, United States

(503) 465-2725 www.honest1gresham.com

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George Sabin

May 6, 2018

WARNING! I would give -3 stars if I could. Horrifying experience. Mechanic likely cut my serpentine belt with "two cuts" to get a higher ticket sale. This was a newer serpentine belt mind you. Perfect with 5k Miles on it. Now I have to replace the serpentine belt that has two cuts in it. Wish I could have filmed it and shut the place down. They obviously just happened and were dead center on top. JERKS !!!!

kris Spencer

May 15, 2018

Just would like to thank all that worked on my 03 Rav 4 this Monday, took it in around 10 am with a weird noise coming from the engine. I also mentioned that I wanted to drive it to Reno this Summer and knew it was past due for a 120K mile tune up. I bought this car a year ago and have never owned a small car always drove a truck, but I love this car it has been very dependable and ran great, so that being said I wanted it to continue being just that. Charlie was very positive and helpful and was very respectful with my questions and concerns. I am a 68 year women that has driven all over hauling horses and a camper, so I do know some info about vehicles, only because I am on my own on these trips. I got the full deal here all points checked and a written works estimate, yes it did cost but very reasonable considering what a new car cost. Not going to happen on social sec right. I believe Chis worked on the car, want a difference when I started it up Tuesday, it was ready earlier than expected and Jerry and Andy were there and made sure I knew what was done and the estimate stayed true. There was an added part that Chris recommended and Charlie called me to approved, well yes I did that call and Chris recommendation saved me money on labor down the road. Here is another going the extra mile from a business, while checking the numbers Andy actually took it upon himself to check if there were any coupons available and he saved me $50, which means a lot to me. What an experience, new to me but so glad my son in law recommended, I will always go back, and the warranty was the icing on the cake. I will always take my little Rav4 to Honest 1 Auto on Division in Gresham. Actually probably going to be some time since they fixed and updated parts that after 130K miles needed. Thanks Honest-1 and crew. Kris Spencer 5-15-2018.

Tamara York

May 23, 2018

Bought a deal on Groupon, the first time was okay they gave me a long list of things wrong with my car and said for around 600 and they could do it for me. They made it sound like my car was gonna blow up if I didn't take care of these "problems" I declined. Not a big deal, the second time I went they did the oil change but didn't replace the sticker for the mileage for the next time. When I got back in my car and drove away I noticed that stuff in my center console was ruffled, when I got home I looked deeper and noticed that my wireless headphones were not in the cup holder where I had just placed them before I entered their shop. I looked under the seats and all around just to make sure they didn't get wedged somewhere. I called the shop and asked if anyone had seen these headphones, she said that she'd have to ask her techs when they came in and would call me back later in the day. I waited for a day and then attempted to call her back the next day, when I tried calling back and no one knew what I was talking about and I was told again that someone would call me back. This time I got busy and no call for a week, I called back again I believe the same woman answered from the first time and as soon as I mentioned that I believed one of the techs stole my ear bubs she hung up on me!! I tried calling back but it just rang! Frustrated and out over 100 dollars!!! NEVER USING THEM AGAIN neither should any of you!!

shawn gaines

Jun 11, 2018

(Update) honest one has reached out to me after my review. They have stepped up and taken care of me. They have gone above and beyond then what I expected. I took my truck here after replacing my rack and pinion. The guy the doing the alignment came from the shop mad as hell saying it's going to have to be an other day because he was having a bad day. The guy at the counter told me my truck was good to go. I drove it back to sandy. My truck was all over the road. The steering wheel was off by a lot. I called them back and they said bring it in and we will fix everything. So I brought it in and waited 20 mins for the guy to come tell me his lift was broke and they couldn't do that day. And that they call me when it was fixed. 3 weeks later I get a call saying that they couldn't do it because of play in my steering wheel. I check it and there isn't any play. I told the guy I checked it was all good. He told me that they couldn't do it because it's not a OEM rack and pinion. So now my truck is still not fixed and I have to call and hope they fix it. Or give me the money back or something. They don't seem to be honest to me

rich g

May 24, 2018

Just called this company with some questions not as a paying customer, just seeking advice regarding aftermarket auto warranties they were extremely helpful and took time to thoroughly answer my questions. Good customer service.

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