AAMCO Transmissions & Total Car Care

The mechanic did not put the boot back on correctly under the gear shift when he finished with the job. The fumes were really bad. Took it back. They still didn’t fix. Popped it open and fixed myself. Went back and told them. Unpleasant experience to say the least. Attention to detail is expected when shelling out a lot of cash. Improve your customer service and listen to the customer. No customer, no business.

AAMCO Roseburg did a great, very thorough repair on my vehicle. They not only fixed the transmission problems, but the engine now runs considerably better as well. The repairs came in at hundreds of dollars less than expected. I will definitely take my vehicles to AAMCO Roseburg in the future.

Great people! Very helpful.

Do not use this place for anything other than transmission. Do not go here unless you are already sure you need transmission rebuild.

I do not recommend anyone bring their car into the Roseburg Aamco. I have a Mercury Mountaineer that we brought in last year at the end of August, maybe early September to have all the timing chains replaced. We were told that the repair would be completed at the end of the week, or beginning of the next week. It is now almost a year later, the warranty on the repair is almost up, and not one time out of the LITERALLY 12+ times they have told me it's all done, has it actually been repaired satisfactorily. To make an extremely long story shorter, they charged me full price to replace all of the timing chains which was over $3000, and then proceeded to only do half of the timing chains and not use the correct tools twice before actually replacing the third like they should have in the first place. This caused damage to the engine to where they had to replace it. They told us they were getting a low mileage engine that had been compression tested to put in it, but after months of asking for the paperwork on the engine they gave us an "invoice" that had the price they paid of zero, no mention of mileage, and no proof of any type of testing. Within less than 500 miles of them putting this engine in, it reeked of antifreeze anytime it was driven, and then started leaking coolant. After taking it to the Ford dealership they found that the oil was dark and slightly burnt smelling, and that the waterpump needed changed, along with the cooling system flushed due to a weird oily substance in the reservoir. After taking it back to aamco to have them "fix" the problems the car STILL reeks of antifreeze anytime it is driven, the oil gets more burnt smelling, and the antifreeze reservoir is back to looking like it did. Although Kyle, the owner, has assured me that even when the warranty is up if something went wrong he would still honor it and put that in writing, he has yet to do so. He says that's not how he does business, but after nearly a year of dealing with his business I have been charged full price for a repair that was only half done numerous times, have been given a car back that is not repaired numerous times, and have been promised things that I haven't received...…… again numerous times. As I have told Kyle, at this point I do not trust his word, and quite frankly I do not trust his mechanics either after everything we have gone through.