Detlan Equipment, Inc.

Staff was very helpful and they had what I needed in stock. They were also very accommodating with scheduling of my mower service.

Beware of John Deere and especially Detlan. I purchased a Gator, used it for a short time before it failed. Detlan charged 700$ to fix. After another year it started to make noises, weird noises from underneath. They charged $600.00 and never fixed the problem!! They never even addressed it. John Deere nor Detlan would stand behind their product or service. Go with Kubota!!

This is going to be a long review. However, if you are considering using Detlan equipment for service I recommend you read on. First and foremost I would like to state that I am not a constant negative reviewer. Feel free to check my other reviews for proof. I have a reasonable expectation of customer service. I am writing this review before I have even unloaded my tractor so everything is fresh in my brain. Here is how my experience went: I had a problem with my 3 year old John Deere riding mower last year that I threw multiple deck belts. So this "spring" I decided to have it diagnosed and if reasonably priced, fixed. I had also performed all the maintenance myself up to this point and figured I would have it professionally maintained for the first time to protect my investment. (Paid about 3000 for tractor new, keep this in mind as we go on.) I called Detlan equipment on Friday March 16th around 2pm. I expected to have to make an appointment. I held for 14 minutes before being connected to a service agent. I know it was 14 minutes because I was on my lunch break at work. I have the phone record to back this up. I was surprised when they told me I could drop off next day. I like to be prepared so I knew I was tackling this early in the season. When on the phone I asked where to drop off. I was told the right side of the building I will see a man door, go in there and we will help you. This is a bit confusing because the man door leads into the filthy shop. Not only is this confusing it is likely a hazard to customers. Especially if you are bringing children in. What if they are welding inside? I was greeted after a few moments by a nice gentleman who confirmed what I was bringing the tractor in for, took my info and told me where to park my tractor. I asked what the time frame was and he told me about a week to a week and a half. On the 21st of March, two week later I received a phone message from Judy at the front desk informing me my tractor is done. I return call on Tuesday the 24th and asked what my bill total was. $629.00. I immediately asked to be transferred to someone in service. I was transferred to Steve who is a nice man whom claimed to be the service manager. I asked why no one called to get my OK on fixing the deck. "We would have called if it was something expensive." To me, this bill is expensive. This is how their pricing structure works: They charge $80 an hour for service. I am going to compare this to servicing your car. Maintenance on a vehicle carries a discounted labor rate. Skilled labor is charged at full labor rate. This is how you can still get a synthetic 6 quart oil change for $49.99 that includes a tire rotation. Detlan is charging almost that to change a 2 quart lawn mower oil that requires 1/4 the amount of oil. So here is the breakdown of the bill. 5.6 hours of labor to change the oil, change the air filter, sharpen the blades, change the fuel filter, change the spark plugs, change a pulley on the deck belt, and install a new belt when finished. Mind you, all at $80 an hour. I had this conversation with Steve whom I believe is probably a nice enough guy, just too far removed from the reality of the customer. I do not deserve any sort of concession except maybe for for the fact that they did not have my OK to repair the deck problem. I had this conversation with Steve and he made no attempt to make me feel like my business was appreciated. These are the steps I would have felt made me feel like he understood I was upset and wanted me to return in the future: 10% discount on bill, 10% future service credit, clean my tractor, or at least come out and apologize when I came to pick it up. Instead when I did come today April 7th to pick up which I made clear was going to be my pick up day I walked over to the service managers office who's door was closed (the office is all windows.) He did not get up, did not recognized my presence. You have my number and you know who I am, feel free to call me to discuss this if you so desire.

Shopped around when looking for a new 3039r tractor and while Detlan was not the lowest price (close enough) but they were able to source the tractor I was looking for while other dealers were 3-4 months out. If you are looking for a new tractor give Don a call and you will not be disappointed.

Extremely slow service, poor communication, and not customer oriented. I used them for years to work on my John Deere equipment and finally gave up.