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Pacheco Worldwide Automotive

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3.7 Google Review

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1105 Railroad Ave, Del Rio, Texas, 78840, United States

(830) 734-1555 www.pachecoworldwide.com

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Cynthia Garza

Nov 14, 2017

I have had Mr. Pacheco work on Three of my vehicles. He was very up front with me about what was going on with them and the cost of the repairs to get my vehicles back on the road. He was very prompt as far as getting them back to me within a reasonable time. He did call me a few days later to make sure everything was working to my satisfaction. I highly recommended him to a friend and he is currently working on her car and keeps her updated on the progress. Very Good customer service .

Jack Laughlin

Nov 14, 2017

I had two friends both have terrible experiences with their cars. There was no communication on Pacheco's end, and it was extremely difficult for both friends to get a hold of anyone and get updates. One friend has his car in the shop for 3 months and eventually decided to tow it to San Antonio. When I found out my second friend was working with Worldwide Automotive, I warned her. She took her car from Pacheco and towed it to San Antonio after only 2 weeks. Pacheco seemed very personable and friendly, and both friends felt bad to not support a local business, but when your car doesn't get fixed...what are you supposed to do?

Steve Clark

Jul 17, 2017

I don't often leave reviews, but this was the worst customer service I have ever experienced and feel obligated to warn other potential customers. I was stationed at Laughlin AFB when my car began making a strange clicking sound from one of the front wheels. I took my vehicle here and after taking Mr. Pacheco for a drive in my car, he informed me that the steering assembly probably needed to be replaced. I decided to have the suspension changed as well, and paid $1700 up front to have the work done. I was told initially that it would be done by the end of the week. A week goes by and I didn't want to be "that guy" and call immediately, so I gave him an extra few days. Finally I called and was told that he was still waiting on parts, which should be there in a couple days and the car will be ready in a week. Ok, I'll be patient and give it another week. Maybe it isn't his fault. So I wait a week, then two, and finally call again. I was given another excuse. Another week goes by, and now when I try calling him it just goes to voicemail. The next day I tried calling a couple times again and still nothing. I started getting an eerie feeling that maybe he is dodging my calls, so I try from my wife's phone and he picked up after the first ring. He sounded startled to hear me and gave me some other excuse. I could keep going, but to make a long story short my car was eventually ready a full 5 weeks after I dropped it off, after being told it would be ready in a few days. The worst part is that he was not at all apologetic. It was always just another excuse and he never once apologized for it taking so long. My steering was also never quite the same. It wouldn't as far left as it used to, so making a U-turn is now much more difficult.

MrDrt830

Dec 13, 2017

Awesome service ,friendly atmosphere , reliable and reasonable prices without breaking the bank

Khal_ RT

Feb 28, 2018

Gave Pacheco $2,700 for a repair job in late September 2017. It is now the last day of February 2018 and other than a diagnosis, nothing has been done to my car. He is also ducking my calls. Only way to get a hold of him is to call from someone elses phone.

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Opening Hours

Mon:9 am - 5 pm

Tue:9 am - 5 pm

Wed:9 am - 5 pm

Thu:9 am - 5 pm

Fri:9 am - 5 pm

Sat:9 am - 1 pm