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Alan's Car Care

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4.5 Google Review

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1805 1st St E, Humble, Texas, 77338, United States

(281) 570-6228 alanscarcare.com

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Refresh Reviews 4.5

Andrea Vidal

May 26, 2018

This was my third place I tried after having issues with the previous places. This place was amazing!! I truly appreciated the honesty, attention and the price was a lot lower than the other places.. I’ll be coming back here for any future repairs in my car 😊

John Pace

Jan 4, 2018

Finally a mechanic shop I can trust. Great place.

Jack Price

May 6, 2018

Great shop, honest and good people

Scarlett Rowbury

Dec 9, 2016

Excellent Service and Price. After getting recommendations from some locals, I shopped around 3 different autoshops and Alan's won out on price. He also came recommended so I expected quality service as well. My expectations were definitely exceeded. He took my car in the same day, gave me a ride home, had my car back to me that night, and the customer service and work done to my car was excellent. I was quoted $933 for 3 engine mounts and he called me later to see if I'd like to get the 4th changed as it was in bad condition but not torn through yet. I decided to go ahead with it, and expected roughly another $300 to the price but was more like $150. When I picked up the car he was kind enough and not condescending (unlike another nearby auto shop) to speak with me and answer all my questions in regards to my car's performance in other areas. Knowing that I was likely to do some of it on my own and that I was looking for troubleshooting advice. Will definitely come here in the future for my car repair needs.

I must be Ignorant

Jan 20, 2016

An Honest Review from someone that knows nothing about auto repair: I noticed that a few customer reviews are very poor. I would like to reminder those negative reviewers that auto repair is not always an exact science. Just because a computer diagnoses the issue does not mean it is always the only issue. I bet most mechanics wished it was that easy. Sadly, that is not true and a lot of the time the mechanic will spend time troubleshooting the problem. Sometimes this means replacing one thing at a time until a resolve occurs. It is my opinion that the negative reviewers here lose sight of this fact as a result of what we call "The Fast Food Mentality". In a perfect world the computer diagnosis creates a simple and quick fix each and ever time. Unfortunately, we do not live in a perfect world. That being said, I towed my truck to Alan's because it wouldn't crank. After paying for repairs it was fixed and I took it home. Oddly enough, it acted up again. Alan was nice enough to tow it back to his location free of charge (under the guise that it was related to repairs he had made). The truck did not act up for him and in a week I got my truck back. It is still acting up on occasion. Now, you have to ask yourself, if he didn't officially fix my truck why am I leaving a good review? The answer is this: in an imperfect world there is not always a perfect answer. And how can I expect a repair man to have an answer if the vehicle is not acting up while under their possession? What matters is that Alan's prices were fair, he was courteous, attentive, professional, and willing to make it right when the error may have been on his behalf. Seeing as to how I have brought this problem with my truck to other shops with no resolve, I will say that Alan exceeded my expectations when compared to the professionalism of other reputable shops. Anyone leaving a negative review for any auto repair shop should ask themselves first if the frustration and inconvenience they feel is a major factor of their opinion.

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