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Willis Auto and Diesel

Willis Auto and Diesel

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4.1 Google Review
1503 114th St, Lubbock, Texas, 79423, United States
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Feb 5, 2018
2014 Ram 1500 5.7: Experienced and exhaust manifold leak on the passenger side. I called the shop (never used before) and was able to set an appointment that was convenient for me since I don’t live in Lubbock. I dropped the truck off on the day of the appointment and told Misty what the issue was. A few hours later she called me and told me the mechanic located a broken bolt on the manifold which was causing the leak. Misty gave me a price to do the repair over the phone. The repairs were completed this same day. When I picked the truck up, the bill was exactly what I was provided over the phone. Overall experience was great and I have had no further issues with the truck after the repairs were made. Very easy shop to work with.

Dec 12, 2017
Fraud. Thief. Pathetic mechanic. Horrible. Does not warranty work and does not call to confirm price of services and then wants to hold your car hostage until you pay. He had my car for a month 6-8 weeks ago trying to fix it. He finally said it was fixed after almost $1,000. Within a couple of days I called with a video of my car blowing air out the gas tank. I’ve since called several times to report issues but didn’t have another month to leave it. Today I had no choice. It wasn’t working at all. I dropped it off assuming he warranties his work. It was the EXACT same issues. I was asked a couple of questions and then received a call that it was fixed. Never a call with a repair amount. I would have picked my car up and taken it to a reliable mechanic. I walked in to pick it up and was told I needed to pay almost $300 in LABOR to get my car. I was infuriated but needed my car. Instead of staying I took my keys, left and immediately called with a credit card...because I’m not a low life loser thief like he is. I’ll deal with it in other ways beginning with reviews and word of mouth warnings to everyone. Stay away from this business.

Mar 21, 2018
Since my truck sat there all week and nothing was done to it then I'd say very disappointed that no phone call was given at least to let me know it would not be gotten too. This is a business truck and I was off that week so that maybe something could have been done or at least had I been notified i could have brought it someplace that wanted to work on it. Now I'm back to limping along till I have some time to find someone who can work on it.so I'd say work on communication for most. Thanks

Feb 22, 2018
Excellent customer service, super fast turn around, and fair on price. I took my car in on a Monday and it was ready Tuesday morning! I highly recommend Willis Auto and Diesel.

May 17, 2018
What an awesome shop and super nice people. Couldn’t be happier got us right back on the road Thanks!!!

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Opening Hours

Mon:8 am - 5:30 pm
Tue:8 am - 5:30 pm
Wed:8 am - 5:30 pm
Thu:8 am - 5:30 pm
Fri:8 am - 5:30 pm