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Brian Toliver Ford Lincoln

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4.2 Google Review

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1040 Gilmer St, Sulphur Springs, Texas, 75482, United States

(903) 885-0502 www.toliverford.com

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Refresh Reviews 4.2

y Keller

Mar 30, 2018

The service dept always goes above and beyond to make sure that all my needs are taken care of and done the right way. Been there several times. Today they took time out of their day to come pick up my truck because it wouldn't start, take it back to shop test it, fix the problem and bring it back to me. Always extremely satisfied with the service I get!

Christina Watson

Dec 30, 2017

I made an appointment to see a specific car. They called me that morning and left a message that it had been sold, but didn't get in touch with me. When I got to the dealership, I still had to wait for 10 minutes past my appointment, and had to ask the receptionist why I had to wait. Only then did they bother to tell me that they had already sold the car to someone else. I would give them -5 stars for customer service if I could. I understand that I didn't get the message, just don't understand why I had to wait in reception, then ask for help again, just for someone to have the courtesy to speak to me. They didn't even ask me to sit down when they told me the car was sold, or offer to show me another car. I wouldn't recommend this place to anyone. It wasn't even crowded.

Courtney Smith

Apr 16, 2018

My husband purchased an F250 in December and we were so pleased with the service that we returned this weekend and bought an Expedition. Both times Max went above and beyond to meet our needs. We never felt haggled and the entire process was very smooth. We definitely recommend Brian Toliver Ford and Max!!!

Leandrea Wadford

Apr 28, 2018

I loved the truck we purchased however we agreed on the price and talked about the trade in vehicle and what they would give. We did all the paperwork got home and realized none of the pricing was what we agreed on. Watch the paper work people cause it all don't mean squat unless it's on paper!

Patricia Isaacson

Feb 1, 2018

I would give a -1 if I could. Called and made an appointment to have 2 recalls fixed on my F150, as well as look at an issue with my drivers window making noises. Was there 2 days later at 7am (they said they were open at 7) but sat and waited because they Weren't open. They said that it would be a couple hrs and call me. Fast forward to 9 hours later. No call. I called and was told that one of the parts they needed for 1 of the recalls was not in stock and couldn't find it anywhere, so they were 'waiting' to hear if they could find one, but have ordered one in my name and I would have to come back when they got it. Also tells me can't find a problem with my window. They said they drove my truck around and couldn't get it to make a noise. I get there 1/2 hr later (because that's how far away I live). They guy can't find my ticket. I ask why they didn't call me and update me. He has no idea. I asked why if I made an appt only 2 days prior they didn't make sure they had the part. No idea. I state that my truck is usually washed with a service. No idea. Finally tells me the guy that worked on my truck went home sick at lunch. Well, finally some truth as to why I've been left hanging all day. Get to my (unwashed) truck and there are NO papers on the floorboard (which are ALWAYS there when I've brought it for service so they don't get grease on my floors). Sure you even LOOKED at my window, let alone drive it, and if you did drive it without floor protection - shame on you. When I trade my truck in soon for another new one, I will NOT being buying it from you Brian Toliver, because the service department is a direct reflection on the dealership as a whole. OH, and in the end, was not even given paperwork showing the other recall was done and the inspection on the window. So I have no proof of Anything.

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