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Flip's Car Care

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4.7 Google Review

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1445 State St, Orem, Utah, 84097, United States

(801) 377-1333 www.flipscarcare.com

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Austin Hodges

Apr 12, 2018

I have never been to a more trustworthy, honest, and intelligent bumper to bumper car care than Flips. Family owned, genuine mom and pop that has solved all of my car problems. They treat my car like it's their own. My car wouldn't start one day and I took it in. At first check it looked like the engine needed to be fully replaced. They gave me a fair quote and waited for me to decide what I wanted to do. In the mean time they double checked everything to see what they could do and found it was simply an AC clutch. They called back and updated me when they could have just gone with the full engine replacement and I would have known nothing different but they were honest and helpful and fair. I wouldn't take my car anywhere else.

Brandon Wilde

May 25, 2018

I have been into Flip’s more than I care to acknowledge this past year, and each time they have gone above and beyond. They treat you like family, they are super reasonably priced, and they are nice af. I don’t go anywhere else now, and as long as I’m staying in Utah I’ll keep coming back. You’re in good hands at Flip’s, they care! They’re great!

Cameron Schloer

Apr 18, 2018

Overall the work done was good (hopefully). My experience with Flip's was just lacking in customer service. I was told that a diagnostic for one of one of my car systems would take an hour. After an hour and 25 minutes I finally got up and asked if they were almost done. The lady at the counter went out and asked and said it would take another 20 minutes. They came out after and said they would need to do another test but I was already going to be a little late for one of my classes now. They said it took longer because one of the employees was working on his Corvette... That kinda rubbed me the wrong way because I feel like a customer should be the priority in that situation not the employee. Next I came back for a smoke test a couple hours later which we agreed to do. They said it would take about 30 minutes. 45 minutes later he came out and said he did a different test that would save me money but there was still a risk there could be small leaks that I may have to come back for. I was not consulted about changing the check that wouldn't be as thorough and that was my main issue. I wish he would have asked me if I wanted to take that risk instead of just coming back and putting the risk of smaller leaks on me. I appreciate trying to offer more economical options but let the customer make that decision. And I had used all the time I had already so I just kinda had to accept it. I think the mechanics know what they are doing but there definitely is room for improvement with making customers a priority and including customers in all the decisions about their car. If I need to go in again because there are leakd I will be very frustrated

Michelle Smith

Feb 26, 2018

These guys were great. I went to multiple shops before them insisting something was wrong with my breaks and rear shocks. All places said everything was fine. Flips looked closely and found an inner brake pad was stuck causing a dangerous situation as it was completely out of pad. They also found a loose bolt on my back shocks that would have been dangerous if left a few more days unattended. Great service. Honest people. I'm glad someone recommended them to me.

Jesse Olsen

Jan 25, 2018

Flips car care deserves an A+, would give them 10 stars if I could. My alternator went out on 1/18/2018, I took the car to them 30 minutes before they closed, they stayed late at the shop and fixed it same day! I didn't even have an appointment. This left me beyond impressed and gave me the desire to have my cars taken care of at Flips from now on. Fast forward a week, the alternator they installed was having issues. My fault, I tried saving $30 bucks and bought the knock off cheap brand alternator. I show up at their door step again, 30 minutes before close.. Guess who swapped it out for me on the spot? No hassle, no charge, no appointment and they stayed late again! I do not blame the faulty component on them by any means, but I do blame them for having the BEST service around. They got me my car SAME DAY two times, both days I showed up 30 minutes before close. Now that is a good experience in my eyes. They stayed late to make sure I had a running car as soon as possible. Words can't quite describe how much I appreciate their help. Thanks Flips, keep up the good work.

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