I was quite disappointed in my first experience at Monro last year having a state inspection. I was pushed around and bullied into having things done on my car that I didn't want to have. I didn't want to return to Monro, but it was the only place in town with time this week. It was also the cheapest oil change, or so I thought. I received a coupon in the mail for a $24.99 oil change with free tire rotation ($17.99 with their Drive card, $24.99 without). I came in today at 3pm and I was barely pulling out of their driveway at 4:30pm. I'm not sure what about an oil change and a tire rotation should take an hour and a half, but I did see my car up on the lift with no one attending to it for quite some time. After about 45 minutes, a mechanic came out to tell me that they'll change my oil, but only if I add an $11 engine flush. I gave him my coupon and he responded "They send out these coupons to everyone but they're really only for people with Drive cards, do you have one?" And I responded "no" because I don't, and he put the coupon aside. I thought nothing of this at the time. Additionally, they had checked my battery and the print out read "replace battery". (I'm sure they all do). I said "no, thank you" to a battery replacement today and he responded "well let me just get you an estimate" and got on the phone and the computer looking for a price. It took him about 15 minutes to come up with an estimate for the battery I didn't want and he printed it up to give to me, all while explaining cold cranking amps to me (which I understand perfectly) and why I need a new battery now. I said "just the oil change and the tire rotation for today, thanks". It felt like I was talking to a wall. He went back into the shop to complete my service. 10 or so minutes later, he came back out and told me that I was missing a lug nut and that it would be $2-$3 to replace it and I authorized putting in a new one and he returned to my car. When *finally* my OIL CHANGE was complete, my total was $50.29. $50.29!!! For a $24.99 oil change? I was so fed up that I paid the bill and left. TRIED to leave, rather, because a big delivery truck was in their yard blocking the garage bay my car was in. "You'll have to wait for the truck to move then we'll pull your car around." All the while, customer after customer was in and out before me, receiving kind and quick service. When I got home, I looked over the bill and I saw that I had been charged $29.99 for my oil change ($5 more than what the coupon read), I had been charged $11 for the engine flush I was bullied into having (and I never said "yes, please do this"), and the $2-$3 lug nut was $4.50+$2 "shop fee". All plus tax of course. Needless to say, I am NOT pleased with my experience and will not return to Monro.
