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Virginia Automotive Service

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3.7 Google Review

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11006 W Broad St, Glen Allen, Virginia, 23060, United States

(804) 622-0410 www.virginiaautomotive.com

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Courtney Shipp

May 3, 2018

I have visited this place on multiple occasions previously and was extremely satisfied with their service. On this occasion I am not happy with them. I spent almost $140 for a state inspection and and oil change. As a single woman, the one fear that most would anticipate happened. They offered all kinds of service to freak me out about my car. They offered so much "maintainence service" that they failed to do the additional things I actually asked them to do. When I inquired the extra work that I could see wasn't completed, I was given some bogus response that they did the best. But if this a full repair shop, I don't understand why they didn't fix it or find a way to do so. I'm angry about the service, I'm angry about the cost and I guess it's safe to say they won't get my business again. I will continue using my dealership if I'm going to be ripped off. The man in the front is nice but now I'm mad at him because he didn't follow through as he promised.

Lizzy's World

May 25, 2018

Paid these people about $800 to fix my car. The first go round they claimed to have fixed the issue, I got on the highway and the car starts smoking immediately. I have it towed back to their location and they come up with a new list of things wrong. Ultimately, they did not fix my vehicle, took my money and then had my car towed and caused me the additional hassle of having to pay to have the car WHICH DID NOT EVEN RUN AT THIS POINT released. Terrible customer service, $800 wasted and the guy was rude as if I had done something to him.

Donna Sequeira

Dec 18, 2017

Terry and crew have been wonderful to us! We randomly found them when our car broke down and towing delivered us down the street to them during the summer. Terry worked with us to repair the car over a few weeks so that we could gather the resources for the repairs. Last week, we asked him to take care of one needed repair that had previously been postponed and several maintenance issues that I knew needed to be done ... he got all of it done in a few days - really took the time to make sure it was done right and gave us a loner car so that we could have the car in the shop that long. He goes over everything needed so that we understand the problems and solutions ... in other words, he has never acted as though women are not smart enough to understand or can be 'tricked' into doing unnecessary repairs. He indicates what he sees as priorities, what would be good but optional and what can wait. Virginia Automotive in Glen Allen is now our go to shop even though it is on the other side of RVA from where we live ... because honesty, respect and appreciation are important to our family. We value ethical behavior in our relationships ... business and otherwise. I would recommend Terry and crew to anybody looking for good quality auto service. We will continue to do business with Terry after we get a second car as well! ---Donna S.

Nate Dolan

May 28, 2018

Have always been professional, explained what was wrong, how it was fixed etc. Fair price. Good people.

Tasha Noneya

Dec 12, 2017

I only take my car to this place. They are very nice and honest. I haven't had any problems with them. The awesome customer service, location & the fact that they do not pressure you to buy additional services will keep me coming back. I recommend them all the time to people I know.

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