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Gateway Auto Repair

Gateway Auto Repair

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3.3 Google Review
5601 244th St SW, Mountlake Terrace, Washington, 98043, United States
(425) 775-8501 www.gatewayautorepair.net
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Google Reviews

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Apr 25, 2018
The customer service here is just god awful. I had to wait for about thirty minutes before someone even acknowledged the fact that I was there. Then after that, the person who helped me was very rude and condescending. Plus, they weren’t even busy. There was one other customer who had already been helped and that was it. I’ve been here three different times now and every time I go in all the workers just seem pissed off. I will never recommend this place and will never return to this place.

Apr 16, 2018
This review is for work done to my vehicle in July 2017. I never post reviews but I am still so upset about this that I finally got around to writing about it. I would not trust these guys with a ten-foot pole if you are having anything remotely complex done to your car. I took my car there to have the timing belt and water pump replaced as part of routine maintenance after 120k miles. The cost was reasonable compared to other places, but lo and behold! shortly after getting this work done, I found my radiator had a leak and had to be replaced. Upon looking at the radiator (fan assembly), I found that it was COMPLETELY MANGLED, as though someone had taken it out and just shoved it back in haphazardly. It was totally FUBAR - see photos - pieces were bent out of shape and even broken off in some places. The radiator itself had holes in it, possibly from the fan blades. I was understandably upset, given that I had taken the car in for work just the day prior. When I called them about this, they were unwilling to take responsibility in any way for the damage done to my car, claiming that they hadn't touched the radiator. This seemed very suspicious to me as, firstly, several parts need to be taken out in order to access the timing belt for replacement. Secondly, there's no way that the radiator/fan could suddenly have an issue like that without someone removing the part and breaking it upon reinstallation. After BS-ing their way past my complaint, Gateway told me they would be happy to replace my radiator assembly for an extra $500! No thanks! I replaced the radiator myself for only $150, and would never in my life return to this company unless I want to be overcharged for fixing things that THEY broke. Stay away.

Aug 21, 2017
If you want good reliable mechanics this is the place for you. I have been coming to Gateway Automotive for years for all my cars needs (Toyota Camry), from oil changes to brake replacements to maintenance services. I also get my daughters car serviced here as well. They are incredibly friendly. They have kept my cars in awesome working order. Go to Gateway Automotive for great service!!!!!! Say Hi to Steve and Mike!

Jan 13, 2018
The employees are typically rude. There is one guy there, short with glasses, and probably in his 40's, he has a bad attitude every time I'm there, and can be quite condescending. I quite going here for some time, and went back due me not being able to find anywhere else to go due to my schedule, and this visit reaffirmed why I stopped going there. I don't appreciate employees treating me like I should be fortunate they are serving me. No, thank you!

Apr 19, 2018
rude, very unprofessional. would not recommend these people.

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Opening Hours

Mon:8 am - 6 pm
Tue:8 am - 6 pm
Wed:8 am - 6 pm Today
Thu:8 am - 6 pm
Fri:8 am - 6 pm
Sat:8 am - 4 pm

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