Action Towing

My car got towed for no reason from a parking lot at 8pm on Monday night. I called the number for action towing to find out why my car was towed. The owner of Action Towing, Muhammad, informed me that no one had called my car in but that his tow trucks sit and wait looking for people to tow. My car was towed from an EMPTY lot where the business was not even open. I informed him that I’m a cancer patient and needed to get my car that night because I had chemotherapy in the morning. He told me that I would have to pay an extra $100 to get it out that night which would be $420 total and that I had to pay in cash. (Side note this private tow company charges $320 which is 3x the price of what it costs if the city of Milwaukee tows you!) I told him that I could not pay in cash because I’m a cancer patient, have no income, and can only pay with a credit card. He told me he did not care and then hung up on me! I had to call back and tell him that it is rude to hang up on customers and ask him not to hang up again so that I can work out getting my car back. I ended up giving in and agreeing to come the next day because I was not able to come up on the spot with $400 in cash! I then needed to get a ride on Tuesday to my chemotherapy appointment. Unfortunately on Tuesday I ended up needing to get 3 blood transfusions because my blood levels were so low (two bags of red blood cells and one bag of platelets.) I ultimately was unable to get my car on Tuesday because of my transfusions. Wednesday morning I went down to Action Towing to get my car. The owner was not there. I was going to be charged extra money for not being able to get my car on Tuesday (even though I was getting blood transfusions) and they were going to charge me a 10% fee for using my credit card after I had already informed him that I had no cash because I’m a cancer patient with no income because I can’t work while I’m getting chemotherapy! I had with me paperwork from my employer, my doctor, and my social worker stating my financial and medical situation. In addition, I have no hair or eyelashes because I’m literally going through chemo! The employee that’s working is actually very kind and calls the owner. At this point I am asking him to come in and speak with me face to face. We agree on 4pm. So I leave and have to get an additional ride to the tow lot! I get there at 4pm and his employee states that he isn’t going to come. How unprofessional is it to literally LIE and refuse to meet with a customer. So I got in my car and locked myself in, refusing to leave until he comes to meet with me. He is such a coward that he sends his wife! I looked at her and said how can you as a woman have zero compassion or empathy for someone who is going through cancer treatment? She looked me in the eye and said “I do not care.” These people are the definition of greedy. So I said feel free to call the police because I’m not leaving without my car today. Even after the police came, the owner refused to come to his own business to have an adult conversation with me and his wife left! The police officer told me that the owners wanted them to rip me out of my own car and arrest me! Obviously the police officers have a brain and a heart to know better than to rip a cancer patient out of a car and arrest her. My platelets were only 16 the day before requiring a transfusion and I literally could have bled out and died had they chose to use force with me. All of this because this GREEDY COWARD didn’t want to communicate like an adult. Ultimately the police officer had to negotiate with him over the phone so that I could get my car out and leave. This mans business deserves to be shut down!

Shady business practices-unprofessional-poor communication skills-unfair and unjust charges-borderline criminal practices-dirty and not maintained-chained pit bull to a fence on a hot day with no water in sight (animal cruelty). Don’t use this company and don’t let your car get towed by them. They will rip you off, make you come back 3 different times to get your car out, and refuse to release car unless a minimum of $350 is paid. Disgusting!!!

One star is generious 370.00 for 2 days. The city doesn’t even charge that much. Very unprofessional. It’s so upsetting how they are getting over on people. I️will be writing up a complaint about this company.

Absolutely ridiculous how much they charged just to get your car.... Ridiculous fees smh.... Scam's

Very rude and unprofessional to customers shouldn't have a business dealing with servicing people.