Riverside Car Clinic

Very helpful and nice. Definatly my new repair shop. I have a big ford diesel and they seem to know what they're doing! Yea!! However they could use a new couch in the lobby area as it is really in bad shape. I spent over an hour on it and I'm an old lady. Took a while for my back to quit hurting. Again, really nice people/family.

We brought our 1965 Chevy Malibu to the Riverside Car Clinic to have the rollers in the windows replaced. It sat there for over a month, which didn't alarm us, because it's an old car, and it takes time to get these parts. My husband went to check in with them at the shop. The car's interior was in pristine condition when we dropped it off. We have before and after pictures. When my husband went to the shop itself to check on the car, it had become infested with rats - infested! They chewed through all the interior, arm rests, door panels, seats, floor mats, engine wires. There was so much rat urine and feces that you could smell the car as you walked up to it. From what we could see, the rats chewed through a spark plug wire and another wire, but we have no idea what they did behind the dash. The car is literally a bio hazard now that needs to be stripped down, pressure washed, needs all new interior, as well most likely an entire new wire harness, carpets replaced, everything. Where the heads and things were shiny in the engine, they are all now dull from having the rat urine sitting on them for so long. I only wish I could post photos. The tow truck driver didn't even want to sit in it to do what he had to do to get the car hooked up. Riverside Car Clinic maintains this is not their fault, because our windows wouldn't shut, and somehow there was an area in the car where the rats could enter. They knew about the window when they took the car in to fix it, as that is specifically what the repair was for. They offered no level of restitution whatsoever, and maintain they are not responsible. They literally had to walk by that car every day. There is no way they could not see all the rat droppings around it, or smell it. It was gross negligence on their part. I would never take any vehicle to them for repair. For them to take no responsibility, forcing us to go to court, as the cost for this will be in the thousands, shows his character, should something ever go wrong. I am extremely upset and disappointed in this company, and would never recommend anyone take their car there.

Addressed all my concerns

They are great.

Honest, reliable and family run