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Kniesel's Auto Service Centers

Kniesel's Auto Service Centers

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3.8 Google Review
49 Bicentennial Cir, Sacramento, California, 95826, United States
(916) 737-5888 www.knieselsauto.com
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Google Reviews

Refresh Reviews 3.8


Apr 23, 2018
Kniesel's continues to be the best place in Sacramento for auto repair. Their customer service is outstanding and they are always pleasant to deal with. They make fixing your car much less of a miserable experience. Their diagnostic technicians figured out what was wrong with my Jeep after the dealership failed to do so after 3 visits and thousands of dollars. I will never take my cars anywhere else.

Jan 30, 2018
I can't say enough about the customer service I have received at this location. I know I paid the book rates and that's fine! After receiving such poor customer service from a dealership, it was absolutely refreshing to find quality customer service at Kniesel's Auto Service Center of Sacramento The moment i made my appointment till a week after my vehicle was serviced their customer service continued, Thank you Shawn! It was my pleasure to make your acquaintance Sir!

Feb 17, 2018
I’ll start this off by saying I have been a loyal customer of Kniesels for nearly a decade, and they have always taken good care of my cars. I recently took my 2011 Mazda 6 there for an oil change, brakes, transmission fluid exchange, new valve cover gasket, and some other things. The total came to $1,400. They told me that it would also need new radiator hoses, a new thermostat, and coolant flush, which they would give me an estimate for after they priced all the parts. The estimate for those 4 items was another $1,400. I was suspicious that this was the same amount as I had just paid them. I got estimates from several other places including a Mazda dealership. Sure enough, those estimates were a fraction of this amount. One of the other shops even did a complimentary multi point inspection and found that the hoses, thermostat, and coolant were all perfectly fine and didn’t need replacing at all. I’m giving 2 stars instead of one because the owner, Brent Kniesel, did have the courtesy to call me back when I told him what happened. He lowered the estimate to $1,100. Still much more than the others. He tried to say that the other shops estimates were cheaper because they must not have included the sales tax!! Nice try. Looking back, I had always attributed the high cost of maintaining my car to it being a Mazda and not a more mainstream brand like Toyota or Honda. When I put the pieces together, I think that Kniesels was nickel and diming me all along. They do know how to fix and maintain cars, but they do not charge fairly. I will now be taking my business elsewhere. If this review saves just one person from being taken advantage of, my purpose has been served. Always get a second opinion if the estimate seems too high, and don’t get suckered into buying “extras” that the manufacturer doesn’t recommend.

Dec 22, 2017
I took my car for repair at Kniesels auto service on Bicentennial cir, they charged me for diagnosis. The issue with the car was check engine light on due to p0300 - Engine miss fire. I paid for the diagnosis and they told that the issue could be one of the following Timing belt, crank shaft, cam shaft, spark plugs, coils etc. I told them the coils were new, spark plugs were new and timing belt was done last year. They wanted to change the spark plugs and coils and so i paid additional $500 (roughly ) . The total was around $650. They told me car was fixed and i c an come pick it up. I have to pay the money first or they wont allow you to take the car, so i paid the amount and took it to test drive. In less than half a mile engine light came back on. I took it back and they said they have to do additional diagnosis. It took them 4 weeks, and they changed solenoid and couple of other things, total was again $600. This time the manager himself test drove the car and there were no issues. Now they told me that the light comes on when car is at higher speed I paid this amount and took it for test drive again, the light came back on again with in half a mile. Now they want to open the engine and it would cost me additional charges the total i paid by now was about $1200. (I have all the receipts and the notes they put in the receipt). I asked them to remove the parts and give me my car back after 6 weeks since it still has issues. They said they cant remove it since the part is already in there. They did how ever remove one part, solenoid and refunded me around $180. Now my car is not fixed and i still have paid around $1000 to them and they say they cant refund me this money. Also they now tell me that i have to take my car away since they do not have space to put my car in their workstation.

Sep 15, 2017
Dropped my car off last Saturday. I gave the service writer a detailed description of two problems, raw fuel odor and starting issue in "Park." The guy evidently just wrote "hard start" on the service order so the mechanics did not know what the problem actually was. I called for an update Tuesday and reexplained the problem to a different service writer. "That sounds like a switch. We'll take a look." It's now Friday 4:30 p.m. and no word on my car and no one is answering the phone.... I've been satisfied with previous service here. This week, not so much.

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Opening Hours

Mon:7:30 am - 5:30 pm
Tue:7:30 am - 5:30 pm
Wed:7:30 am - 5:30 pm
Thu:7:30 am - 5:30 pm
Fri:7:30 am - 5:30 pm
Sat:8 am - 5 pm

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