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Texaco

Texaco

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2.3 Google Review
743 N King St, Honolulu, Hawaii, 96817, United States
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Jan 14, 2018
One of the best (price/quality/time) on the Island

Jul 29, 2016
On July 15th, 2016 at around 6:14pm, my wife and I wrapped up our 10-day Hawaii trip. We drove to the Chevron gas and planned to have a car-wash for our rental car. The gas station is located at 743 North King Street, Honolulu, HI. I paid for the $7 Express car wash. When I paid inside the store, I asked if my car would be ok to have a car wash in the machine. The store receptionist said, "Yes, just go". I entered the code and drove my car inside the car wash. The wash started and stopped in about 2 minutes. My wife used her cell phone and called the store and explained to the receptionist that "we are inside the car wash and the wash was stopped in the middle of the wash". The receptionist came inside the car wash and yelled at us to "get out" of the car wash. I drove out of the car wash and circled around the store. The receptionist was busy at fixing the car wash. I waited for about 5 minutes. I demanded to have my money back to the receptionist. Instead, the receptionist blamed us for breaking the car wash and refused to give us any money back. Also, she refused to let us leave the gas station and demanded we pay for the damage of the machine. She held us hostage in the store threatening she would call the police if we would leave the store. Instead, I called 911 for police emergency. I called and explained to the 911 operator that we were being held hostage in a Chevron gas station. The operator instructed us that we "tell the store, give us our refund or a police is on its way to the gas station". The receptionist heard that we called 911, she rushed out of the store and gave my wife $7 cash for the express wash refund. My wife is 5 months pregnant and deeply affected by the incident.

Jun 1, 2017
This newly rebranded Texaco is located near the intersection of King and Dillingham.

May 22, 2018
Poor customer service

Jun 21, 2011
The convenient location took me there once. I paid for the most expensive wash ($9) and it was awful! There was dirt left all over the car and the so-called dry left my car as wet as if there was nothing done. Add to that, the exit is through a busted up dirt road which put even more dirt right back on my wet car! DON'T GO THERE unless you want to pay for a dirty car.

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