Diesel Care & Performance Inc

Their website states 100% Customer Satisfaction. They do not mean that at all. I gave them every chance to make my order right and they chose to not care. I purchased a set of injectors for a Ford F350 that we were having the engine rebuilt on (all new or rebuilt parts on the entire engine, so they could not say it was some other issue). Our mechanic installed the injectors and started the truck and it ran terrible. He did some tests and one of the injectors showed FAIL. We called their customer service and were told they would send out a replacement injector. The mechanic suggested we have the other 7 injectors tested as he was getting reports of failure on another injector. So we had all 8 removed and tested at a different diesel shop that specializes in rebuilding injectors and other parts. The cost for testing was $360 ($45 per injector). all 8 injectors FAILED their testing (low fuel output). We contacted Diesel Care and Performance and were received by rather argumentative people. "Our injectors don't fail, we sell tens of thousands of these every year and they don't fail... it is usually the users fault, our injectors do not fail...." After much arguing that I did have a failed test report, they finally agreed to allow us to return the injectors for a refund. Once they received the injectors they refunded only a PARTIAL payment. They charged a restocking fee and shipping. ON FAILED PARTS. They claimed that the injectors passed their test and they would not accept a test from someone else. So we are out THOUSANDS of dollars in extra labor, testing, shipping and so on. When I tried to work it out they kept saying that I didn't know anything about injector testing and they passed their tests except for one injector which they admitted did indeed fail. So I'm supposed to trust the other 7, which showed fail on an independent test report just because you say so? No offer to cover our labor, our extra cost for gaskets that need to be repurchased, no offer to even refund OUR FULL PAYMENT. I will NEVER buy from these people again. Poor customer service. Poor sales service. Bad business. Save your money, go to someone who actually cares about the customer. DON'T SHOP HERE!!!!!

Before making my purchase of a set of 8 injector and glow plugs for a diesel 6.0 L - I did a lot of research with many sites and sellers of these particular parts. After all, I found that Diesel Care & Performance Inc was the most reliable of them all. Chris the sales agent was very informative and knowledgeable about the part. Oh, and they don't charge you upfront for the core, they hold a credit card on file (electronically) via docu-sign and that it. No charge up front. Love it. Great experience.

Absolutely one of the best companies I have ever dealt with! Lauren was amazing! Helped more than I can even explain! She went above and beyond and made sure I was taken care of. They ship super fast and take care of any issues very quickly. Hands down the best experience with a parts place I have ever had! Customer for life!

Chris at diesel care has been one of the best to help me and my customers get back on the road affordably and efficiently. I always recommend them to my customers and use their parts on my personal trucks. Top notch customer service and excellent parts and a great price.

Company sales junk injectors. Spoke with representatives there and refused to make it right they do a lot of there sales they eBay which blankets them from responsibilities I tried to work with them on any and every possible way they refuse to send a new set out till these were returned which meant customers truck would be down for no telling how long all I can say at this point is BEWARE STAY AWAY if you don’t want wasted money and time