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Hugh & Mckinnon Realty

Hugh & Mckinnon Realty

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3.5 Google Review
14007 16 Ave, Surrey, British Columbia, V4A 1P9, Canada
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Jun 30, 2018
Lacks communication, irresponsible & did not act in the best interest of the client. Had Hugh & McKinnon as my property manager and it cost over $2800 to replace a 40 gal hot water tank. Was advised they used someone they know well and reputable, hence no quote was obtained prior to the job being done nor did they obtaine a competitive quote. When asked how much would the job cost, Debbie, the property manager had no idea and advised to wait for the invoice after completion of work. The hot water tank was invoiced at $1500 where it was sold at Home Depot for just over $500, unbelievable! This is simply not acceptable and up to the industry standard/practice. Spoken with the president of the company, Bruce Robinson, who has not been able to provide any information after 4 weeks. Edit: I did receive the $350 credit from the company, however that was never communicated, which goes to show how bad the management team is. I had to email the accounting assistant to find out why there is a credit. Moreover, by giving me a $350 credit still does not make up for the lack of professionalism and the responsibility of always getting multiple quotations instead of just going with a partner company, especially when you had no idea the cost for the job being done. PS. Even though my work number has changed, my personal contact information remains the same. Debbie left a voicemail on my cell and i returned her call within the hour. Please don't deflect the fact that the property manager messed up, otherwise why would you credit me $350?

Jan 25, 2019
Inconsiderate, impatient, and rude . Would not recommend their real estate agents.

Jun 16, 2018
Would not recommend either. Multiple reasons.

Feb 10, 2018
Inconsiderate, impatient, and reckless. Would not recommend.

Mar 7, 2017
Oldest Real Estate Brokerage Firm in the whole of BC

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