I had the same experience as the other commenters, we tried to arrange a final walk through with the Superintendent​ Rob, we kept getting told that he was to busy, so we left the place spotless and never thought anything else about it... Until 5 years later when I had my credit checked only to find out that Poli rentals had sent me to collections! I had no idea what it was all about so I called the collections agency and the agency said I had to pay an invoice for just over $500 for damages such as " painting, carpet cleaning, and holes in the wall." Strange because those things are normal wear and tear (I am assuming they are referring to nail holes for pictures because there were no holes left.) I also was never contacted through email, phone or mail by Poli rentals to try and resolve this before they sent this bogus debt to collections. We challenged the bogus damage invoice with Equifax, and the bogus debt was removed.
It is clear from the number of people who have had problems with Poli rentals over bogus damage claims, and in my personal experience, that I would recommend renting from another property management company. I would like to point out that a simple internet search will show that all the people who have given Poli rentals 5 stars are friends and family of Rob who was the superintendent of the building I lived in.
If you are renting from Poli rentals currently ensure that the landlord does a walk through with you BEFORE you leave, if he keeps making excuses why he can't, I would recommend sending a registered letter to Poli rentals requesting an inspection before whatever date you are leaving, also take your own photos of the apartment and send them with a letter to Poli rentals using registered mail as proof that the apartment is clean and undamaged (and keep copies for yourself incase they try to pull more funny business). I hope this review will help other people to avoid being taken for any money and avoid having to fight collections like I did.
