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Hebergia

Hebergia

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2.6 Google Review
142 Rue Merry N, Magog, Québec, J1X 2E8, Canada
(819) 847-0476 www.hebergia.ca
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Aug 2, 2017
They have some very nice properties. We have been to 2 of their properties in the past 2 years. Generally kept clean and well maintained for the most part. However, their hot tubs, on both properties, were very clearly neglected. In the first hot tub, it had not been running or sanitized in so long that there was the presence of green algae. The water was extremely green and they did not fix the issue during our stay. In the second hot tub, the water was so murky and cloudy, we could not see the bottom of the tub and when we were inside the tub, we could not even see our legs. We searched the entire house for sanitizer tablets to no luck and even called them immediately for help but no calls were returned. Our daughter ended up with rashes all over her body which they blamed on our dirty bathing suits (I washed all of our bathing suits in the washer on a sanitizing cycle right before going on this trip). If you know anything about hot tubs, cloudy and green water usually means bad maintenance schedules and sanitization treatments.

Aug 10, 2018
Hebergia donne un très très mauvais service. Les chalets sont magnifiques et bien entretenue mais malheureusement, malgré une confirmation écrite par courriel qu'il sera inclus dans le chalet des éléments de base tel que le papier de toilette, essuie-tout et papier mouchoir, ils décident de ne pas les fournir et ce dans un chalet à près de 2 500$ pour 3 nuits. Ils ont manqué de respect envers nous et on même raccroché la ligne au nez en me disant d'aller moi même les chercher alors que je suis supposé être en vacance et que ces des éléments ont été confirmé par courriel que ce serait inclus. Ce n'est pas une question monétaire mais une question de devoir retourner en ville pour acheter des choses qui sont toujours inclus normalement. Dommage pour les propriétaires qui offrent de très beau chalet et travaille fort pour leur client mais le service rattaché aux clients par Hébergia est très décevant, a manqué de respect, à levé le ton et m'as dit de m'arranger avec mon problème, qu'il n'était pas question qu'il se déplace pour venir nous porter les éléments manquant, même si c'était écrit dans le courriel car soit dit en passant, ils ont confirmer se souvenir d'avoir confirmer les inclusions du chalet.

Sep 9, 2018
A éviter! Service à la clientèle inexistant et des communications déplorables malgré les relances. Attention aux mauvaises surprises sur la note finale...

Jul 5, 2018
Très mauvais service, aucune réponse, aucune organisation. C'est n'importe quoi.

Nov 8, 2015
C est un très beau chalet Belle fin de semaine Sauf n 'oubliez rien car vous ne le reverrai pas

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Opening Hours

Mon:12 pm - 7 pm
Tue:12 pm - 7 pm
Wed:12 pm - 7 pm
Thu:12 pm - 7 pm
Fri:12 pm - 7 pm
Sat:12 pm - 5 pm