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M S International Inc.

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4.0 Google Review

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5930 4th Ave S, Seattle, Washington, 98108, United States

(206) 268-9200 www.msistone.com

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Rob at Apartments NW

Mar 1, 2018

Don't get caught up in the nice warehouse or displays. BE VERY CAREFUL when purchasing materials from MSI. We bought marble tile based on samples they gave us. When it showed up the quality was quite poor--filler in the tile, huge variation in patterns, etc--it almost looked like different sections of stone were put together. Most importantly, the color was different from the sample. We thought it must have been a mistake. We called them. The response: "all sales final". So we thought, once they see it in person they will clearly understand. They seemed like a reputable company. We took the sample down and the stone they shipped us. And, we had a terrible experience. It felt like "You bought it, you keep it...sucker". Now we have $1,400 of poor quality marble tile. The dump fee will probably cost us another $100. Our suggestions: DON'T RISK BUYING FROM MSI.

Debra Hannula

Mar 22, 2018

Bought tile from MSI. Poor quality. It breaks/ chips/ cracks before even working with it. They won't return it. 30 day return policy, which is meaningless when you are remodeling and many items take time to appear, as well as tile installer's schedule. Shop elsewhere!

Susan Rebello

Nov 2, 2017

Great individual service and time spent with me, answering all my questions. Beautiful warehouse, well organized and clean. I found the perfect slab. Thanks!!

Melissa Finney

Feb 21, 2017

I had a great experience and am going back for more. Ask for help, identify your project, contractor and fabricator (lets them know you are not just browsing) and build a relationship. Products are excellently crafted, managed, and presented. And, they stand behind them. Best of the bunch, in my opinion.

Terri Mebane

Feb 26, 2017

Top notch customer service. I appreciated that both reps were equally informative and helpful on our visit. They take time to answer questions, give suggestions and generally felt very knowledgeable to me.

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