Tile Outlet & Granite

We had a great experience using Discount Tile and Granite. From start to finish it was complete in 7 days. Michael did a fantastic job with the granite. The tile setter also did a wonderful job. We were very pleased with All the staff that worked with us. They encouraged us to take a lot of samples home to match the cupboards with their products. I am pleased we chose them and encourage others to check them out. A+ for this great locally owned business.⭐️⭐️⭐️⭐️⭐️

Everyone in the shop made the decision making painless, working within our budget and getting everything lined out so we felt comfortable moving forward. The time spent on the template paid off as everything fit perfectly. And Michael and the guys did an awesome job on the install, they were helpful, respectful, and no messes left behind. Thank you to the whole team for helping make our dream kitchen a reality!!

From my first experience in this store to the last was amazing. First of all when I go into places of business I usually get ignored unless people are commission based in which they harass everyone because I am young. My experience here was not like that at all! I walked into the Tile Outlet over a year ago with interest but no real means to start a project. Phil was the guy who helped me figure out square footage based off my awful small hand drawn diagram on the back of a spam mailer and then he let me take a tile home. I returned the tile with no issues but didn't have the job started because I didn't have the means. fast forward a year later and I walk back in and was greeted and immediately assisted. Now usually people turn their noses up to a young gay couple but we were treated just like everyone else, and that's the way it should be! I worked with Kari to pick out the tile. Vince himself came to measure the rooms requested and he had a quote whipped up within a day, I was super impressed with how little time it took. Now I'm the kind of customer that changes her mind a few times before settling and although I'm sure it was a little annoying no one even seemed bothered by this which made me feel a lot better about it. Houses are pretty unpredictable and unfortunately my bathroom floor was very uneven, this bummed me out because it sounded like there wouldn't be a fix, but Vince and his brother thought about it and figured out a plan overnight and we got the floor installed in my master bathroom without cutting corners or compromising on the quality of work (which is why the room was uneven in the first place) I was so stoked that we could continue with the master bathroom. the installation was quoted to go from 12/5/17 - 12/9/17 but our tile installer Misha (SP?) was able to finish on 12/8/17! There was a small mix up with the grout color in the master bathroom but Vince worked with me to get it right, it's crazy how generous people are when you're truthful. I have the most beautiful tile in my kitchen and master bathroom and I'm very please with how I was treated and how well everything was put together.

Friendly service, poor craftsmanship. The staff was always professional and friendly. I've purchased tile (great slate-look porcelain from Florida Tile) as well as used them as fabricators for granite counter tops in my kitchen and master vanities - 69 s.f. I'll likely not reuse their services. There were a number of issues you should be aware of. First, scheduling the appointment for the granite template went from - sometime in the next two weeks - to - we are coming tomorrow - without any warning. I work from home, so was able to accommodate this rapid change of schedule, but others may not have the flexibility. Second, during layout we were assured there would be sufficient remnant on our island slab that I could have the off cut for use in building a custom coffee table. However, when the crew arrived for installation they did not have this remnant on the truck and I was told there wasn't any. Third, the install crew also forgot a section of counter top on their first install visit, requiring a second trip/appointment. Fourth, the installers hack open the back splash wall behind the slab to allow for increased install flexibility because their template may not have been accurate. Normally this would not be seen, however in my case there was window casing nearby and they hacked into that trim too. When I say hacked, I mean stray saw marks, irregular depth, wider than the counter thickness, and no clean-up/vacuum of dust. Fifth, the templating for the sink wall was visibly off on either side of the sink. This is two pieces, with the seam at the faucet. The farmhouse sink was integrated with a 3/8 inch difference between left and right side distance to the front edge. The installers were ready to set it in place when they returned from lunch. I am glad I saw it while they were gone and refused to permit them to install. They finished up the vanities and agreed to work out a solution. Sixth, the bathroom vanities (with granite back splashes) have faucet holes at different distances from the bowl. On one of the vanities the holes are placed far enough back from the bowl, the stopper pull collides with the back splash and is unable to properly function. I'll need to swap it for a push style stopper, unfortunately. Seventh, The overhang on my island slab is different on each side, by as much as 3/8 inch. As an island, it could have been centered to permit the same overhang on all sides, it just simply wasn't. Eighth, the crew attempted to force me to pay for the new template and fabrication to correct the sink cutout error. I did not, and they ended up eating the cost for their error and using a slab remnant from another job to complete the rework (they'd already used my entire slab for the kitchen). Ninth, the overhang for the other kitchen cabinets is irregular as well, ranging from 1.5 inch to 2.5 inch on the back of a peninsula. Tenth, the cutout for my range did not align with the cabinets and pony wall below. On the back side (range in a peninsula) the top edge of the drywall behind the range is visible - the gap behind the range will permit food to fall onto the top of the pony wall drywall. Also, the cutout was shifted to one side, requiring me to plane the face frame of the adjacent cabinet to permit the range to be installed - leaving a gap on the other side of the range. Eleventh, the epoxy used for joining the segments was smeared on other finished surfaces, requiring touch up work. Twelfth, an outside corner of counter top was over cut and then the mistake was filled with color match epoxy. On a polished slab this may have been less noticeable. However, on our leather finish slab the extra epoxy used for the patch leaves a large (saucer sized) flat spot without the same texture. Thirteenth, that extra remnant from my island slab I was supposed to get for a coffee table - yeah, I found it for sale in their showroom the week after my job was complete. At least they let me have it without forcing me to purchase it again.

Vince, Marco, Mike and company were great from start to finish on my granite counter top project. The hardest part of the experience will be picking out my backslash! I will recommend them to my family and friends for sure. A+ !!!!!