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Refresh Reviews 3.4


Sep 14, 2018
Just awful. Ordered online for some ready mix concrete that I needed on a specific. Friday of delivery, it doesn't show up. I call the customer service phone number. They tell me that someone left a voicemail for me (never happened). They say they will get the manager of the location to call. An hour later, no call - I call the store. It is 4:30 pm now and there is no one in the delivery department. Call sales, guys transfers me to the delivery department that I just told him was empty. Call again, and the guy puts the manager on the line. Manager immediately gives me attitude and tells me they CAN'T CHECK THE ORDER. After arguing with him for 5 minutes he says he will call back. Calls back to tell me my address isn't on the delivery sheet, I tell him the order number. "Oh that is a web order, I will have to check and call you back". Calls back, "Oh I am sorry, we messed up - we charged you for the order but we didn't put it on the delivery sheet - earliest I can do is Monday". Then gets angry at me for telling him he should not tell customers that he can't check on an order when he clearly can. Waiting to see how the refund is processed, but based on the service I received I am guessing it will mean a call to the credit card company...

Jul 18, 2018
For a small store, it has pretty much everything compared to a full sized store and I can almost always park right by the front door. I used to use the lumber yard all the time when it was totem. Assuming it hasn’t changed than its the best hands down. One thing. the til girls suck!!! Yes i want bags for the cart full of plumbing fittings i bought. They are perfect examples to promote self checkout.

Jun 23, 2018
June 23, 2018: The young men in the yard were exceptionally helpful - I thought my purchase was missing a part based on the parts list. They searched for another package the same & helped me compare parts & decipher the list & instructions. They were courteous and efficient, and they provided the best service I’ve ever had! I am so impressed - thanks for a great experience!!

Aug 3, 2018
Best expertise and customer service in the area. The staff are experts with great advice and tips for those of us experiencing real renovations for the first time! Only recommendation is: regularly stock more of the small accessories and tools please!

Jun 12, 2018
Best customer experience I have had at any home improvement store. These guys looked after me HUGE for something I bought at a different Rona and made my life way easier. Thanks and keep it up!

INDUSTRY BLOGS

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

Whiskeys of the World: Types and Distinctions

#whiskey #smithville

Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey


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Opening Hours

Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm
Fri:6 am - 10 pm Open Today
Sat:7 am - 9 pm

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