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Sep 14, 2018
Just awful. Ordered online for some ready mix concrete that I needed on a specific. Friday of delivery, it doesn't show up. I call the customer service phone number. They tell me that someone left a voicemail for me (never happened). They say they will get the manager of the location to call. An hour later, no call - I call the store. It is 4:30 pm now and there is no one in the delivery department. Call sales, guys transfers me to the delivery department that I just told him was empty. Call again, and the guy puts the manager on the line. Manager immediately gives me attitude and tells me they CAN'T CHECK THE ORDER. After arguing with him for 5 minutes he says he will call back. Calls back to tell me my address isn't on the delivery sheet, I tell him the order number. "Oh that is a web order, I will have to check and call you back". Calls back, "Oh I am sorry, we messed up - we charged you for the order but we didn't put it on the delivery sheet - earliest I can do is Monday". Then gets angry at me for telling him he should not tell customers that he can't check on an order when he clearly can. Waiting to see how the refund is processed, but based on the service I received I am guessing it will mean a call to the credit card company...

Jul 18, 2018
For a small store, it has pretty much everything compared to a full sized store and I can almost always park right by the front door. I used to use the lumber yard all the time when it was totem. Assuming it hasn’t changed than its the best hands down. One thing. the til girls suck!!! Yes i want bags for the cart full of plumbing fittings i bought. They are perfect examples to promote self checkout.

Jun 23, 2018
June 23, 2018: The young men in the yard were exceptionally helpful - I thought my purchase was missing a part based on the parts list. They searched for another package the same & helped me compare parts & decipher the list & instructions. They were courteous and efficient, and they provided the best service I’ve ever had! I am so impressed - thanks for a great experience!!

Aug 3, 2018
Best expertise and customer service in the area. The staff are experts with great advice and tips for those of us experiencing real renovations for the first time! Only recommendation is: regularly stock more of the small accessories and tools please!

Jun 12, 2018
Best customer experience I have had at any home improvement store. These guys looked after me HUGE for something I bought at a different Rona and made my life way easier. Thanks and keep it up!

INDUSTRY BLOGS

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are the...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

Bourbon: The Quintessential American Whisky with a Unique Twist

#whiskey #smithville

Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey

Whiskeys of the World: Types and Distinctions

#whiskey #smithville

Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

Smithville Whiskey


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Opening Hours

Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm
Fri:6 am - 10 pm
Sat:7 am - 9 pm Today

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